Loan Servicing Specialist

2 weeks ago

Hampton, United States Old Point Full time
We are seeking talented individuals, who love making a difference in helping others, to join our team

Have you wondered what it is like to work for an organization voted for one of the Top Workplaces in Hampton Roads nine years in a row? Well, we just received our ninth-year award At Old Point, we believe that when people feel valued, respected, and included they will be more successful. This belief is a critical component to our continued success. We are committed to an equitable and inclusive environment that promotes and values diversity and reflects the communities to which we are dedicated.

Under general supervision performs a wide variety of complex loan servicing tasks that are in compliance with regulatory and bank policies and procedures.

Essential Functions

• Boards all consumer, commercial, and mortgage loans on the Bank's loan core

• Services and maintains the existing loan portfolio. Includes but is not limited to loan maintenance, code corrections and/or changes, reversals, and reapplication of payments, settlement of loan general ledger accounts, escrow functions, participation functions, and collateral monitoring.

• Responds to and resolves internal and external customer inquiries and requests in a timely and professional manner through ticketing system and the Contact Center.

• Accurately quote loan payoffs in a timely manner.

• Monitors and maintains daily and monthly reports.

• Performs charge-off and non-accrual functions.

• Collaborates with other internal departments to resolve all loan-level exceptions.

• Tests system releases for new functionality and assurance of existing functionality.

• Participates in projects as needed.

• Accountable for the understanding of and adherence to operational controls, policies, procedures and processes to ensure compliance with bank policies and related laws and regulations

• Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Position Requirements (Knowledge/Skills/Abilities)

• Knowledge of loan operations, software systems, loan types, and loan compliance.

• Knowledge of accounting processes and procedures related to lending.

• Knowledge of Loan Servicing regulations and guidelines.

• Strong written and oral communication skills and ability to distill and convey information in a compelling manner.

• Skill in adopting technological advancements and facilitating into current and future responsibilities.

• Skill in discovering and working to meet underlying needs; following through on questions, requests, complaints.

• Ability to proactively complete tasks, recognize and solve problems, improve processes, enhance products, and/or extend services within assigned range of authority.

• Ability to anticipate, monitor, and meet the needs of customers (internal and external) and respond in an appropriate manner.

• Ability to work collaboratively, communicate effectively and have positive relationships with customers (internal and external).

• Ability to prioritize a variety of job responsibilities, meet deadlines, and adapt to rapid changes in priorities.

• Possesses the drive to work towards a standard of excellence.

Education/Experience:

• High School diploma or GED.

• Minimum one (1) year of loan processing or loan servicing, or related experience.

• Minimum of two (2) years of Loan Operations and/or Loan Servicing experience preferred.

• Knowledge of Fiserv Signature preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel and talk or hear and occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to recognize colors.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The work environment is typically indoors and in an office setting. The noise level within the work environment is typically moderate.

The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Loan Servicing Specialist

    4 weeks ago

    Hampton, Virginia, United States The Old Point National Bank Full time

    Job SummaryWe are seeking a highly skilled Loan Servicing Specialist to join our team at The Old Point National Bank. As a key member of our loan operations team, you will be responsible for performing a wide range of complex loan servicing tasks, ensuring compliance with regulatory and bank policies and procedures.Key ResponsibilitiesBoard all consumer,...

  • Loan Servicing Specialist

    4 weeks ago

    Hampton, Virginia, United States Old Point Full time

    Job SummaryWe are seeking a highly skilled Loan Servicing Specialist to join our team at Old Point. As a key member of our loan operations team, you will be responsible for performing a wide range of complex loan servicing tasks, ensuring compliance with regulatory and bank policies and procedures.Key ResponsibilitiesBoard all consumer, commercial, and...

  • Loan Servicing Specialist

    2 weeks ago

    Hampton, United States Old Point Full time

    We are seeking talented individuals, who love making a difference in helping others, to join our team! Have you wondered what it is like to work for an organization voted for one of the Top Workplaces in Hampton Roads nine years in a row? Well, we just received our ninth-year award! At Old Point, we believe that when people feel valued, respected, and...

  • Loan Servicing Specialist

    2 weeks ago

    Hampton, United States Old Point Financial Full time

    Description We are seeking talented individuals, who love making a difference in helping others, to join our team! Have you wondered what it is like to work for an organization voted for one of the Top Workplaces in Hampton Roads nine years in a row? Well, we just received our ninth-year award! At Old Point, we believe that when people feel valued,...

  • Consumer Loan Sales Specialist

    4 weeks ago

    Hampton, Virginia, United States OneMain Financial Full time

    About the RoleAt OneMain Financial, we're committed to providing responsible access to credit for hardworking Americans. As a Consumer Loan Sales Specialist, you'll play a vital role in empowering customers by listening to their needs and providing access to friendly, fast, and affordable financing for life's expenses.Key ResponsibilitiesDeliver results...

  • Mortgage Loan Originator

    4 weeks ago

    Hampton, Virginia, United States St. Mary's Bank Full time

    At St. Mary's Bank, we're committed to helping our members achieve their financial goals. As a Residential Loan Originator, you'll play a key role in providing exceptional service and quality information to our members throughout the mortgage process.Key Responsibilities:Producing quality mortgage loansProviding great service and quality information to...

  • Resident Service Specialist

    2 months ago

    Hampton, United States HUNT Full time

    Position is located at Langley AFB Family Housing located in Hampton, VA A Brief Overview. The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property mana Resident, Specialist, Property Management, Customer Service, Service, Community Manager, Retail

  • Resident Service Specialist

    1 month ago

    Hampton, Virginia, United States Hunt Full time

    Job Title: Resident Service SpecialistJoin Hunt Military Communities as a Resident Service Specialist and play a vital role in ensuring the satisfaction and well-being of our residents. As a key member of our team, you will be responsible for providing exceptional customer service, coordinating resident requests, and maintaining the overall appearance of our...

  • Environmental Service Specialist

    3 weeks ago

    Hampton, Virginia, United States Goodwill Industries of Central and Coastal Virginia Full time

    At Goodwill Industries of Central and Coastal Virginia, we are dedicated to providing opportunities for people with barriers to employment. As an Environmental Service Specialist, you will play a vital role in maintaining a clean and safe environment for our customers and employees.Salary: $35,000 - $45,000 per year, depending on experience.Job...

  • Member Services Representative

    3 weeks ago

    Hampton, Virginia, United States BayPort Credit Union Full time

    The primary goal of this role is to deliver exceptional service to BayPort Credit Union members. This involves acting as a liaison between the member and the credit union, providing information on membership eligibility, account types, loan products, and other services offered by the credit union. Key responsibilities include opening new accounts, resolving...

  • Technical Services Specialist

    4 weeks ago

    Hampton, Virginia, United States SAIC Full time

    SAIC is seeking a skilled Technical Services Specialist to support the Air Force AOC (Air Operations Center) Block 20 Tier 1 Help Desk at Langley AFB, in Hampton, VA.This team will provide technical assistance to global Department of Defense/Air Force AOC operators who use fully-integrated, next generation software to plan, monitor, direct, execute, and...

  • Family Services Specialist

    1 month ago

    Hampton, Virginia, United States City of Hampton, VA Full time

    Job Title: Family Services Specialist - Child WelfareJoin the City of Hampton, VA team as a Family Services Specialist - Child Welfare. This role is perfect for experienced professionals who are compassionate, skilled communicators, and committed to making a difference in the lives of others.About the Role:This position is responsible for providing vital...

  • Bilingual Customer Service Specialist

    3 months ago

    Hampton, United States The Sherwin-Williams Company Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Member Services Liaison

    1 month ago

    Hampton, Virginia, United States BayPort Credit Union Full time

    Job SummaryThe Member Services Representative plays a vital role in providing exceptional service to BayPort Credit Union members. This position requires a strong ability to communicate effectively, build relationships, and resolve member issues in a timely and professional manner.Key ResponsibilitiesProvide personalized service to members, addressing their...

  • Taxpayer Services Specialist

    4 weeks ago

    Hampton, Virginia, United States U.S. Department of the Treasury Full time

    Job SummaryWe are seeking a highly skilled Taxpayer Services Specialist to join our team at the U.S. Department of the Treasury. As a key member of our team, you will be responsible for providing expert advice and guidance to taxpayers on individual tax matters.Key ResponsibilitiesAssist taxpayers in meeting their Federal Tax obligations by providing...

  • Family Services Specialist

    3 weeks ago

    Hampton, Virginia, United States City of Hampton, VA Full time

    Job Summary:The City of Hampton, VA is seeking a highly skilled Family Services Specialist to provide vital support in areas like family services, adoption, adult services, and child welfare. As a key member of our team, you will work directly with individuals and families to help them overcome complex challenges and improve their ability to function in...

  • Family Services Specialist

    3 weeks ago

    Hampton, Virginia, United States City of Hampton, VA Full time

    Job SummaryWe are seeking a highly skilled and compassionate Family Services Specialist to join our team in providing vital support to individuals and families in need. As a key member of our social services team, you will work directly with clients to help them overcome complex challenges and improve their ability to function in society.Key...

  • Registered Nurse

    3 months ago

    Hampton, United States Oceanside Center - Hampton, NH Full time

    Oceanside Center seeks Full Time RNs on Day, Evening and Night Shifts! Shift differentials up to $5.00/hr  Benefits*Nursing Student Loan Debt Repayment and Tuition Assistance*Variable compensation plans*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off*Tuition, Travel, and Wireless Service Discounts*Employee Assistance Program to...

  • Security Specialist

    4 weeks ago

    Hampton, Virginia, United States MSCCN Full time

    Job Summary:We are seeking a skilled Security Specialist to join our team at MSCCN. As a Security Specialist, you will be responsible for providing security and safety services to our clients, ensuring their premises and personnel are protected.Key Responsibilities:Observe and report activities and incidents at assigned client sites.Provide security and...

  • Family Medicine Physician Opportunity in Southeast Virginia

    3 weeks ago

    Hampton, Virginia, United States The Curare Group Full time

    Family Medicine Physician OpportunityWe are seeking a Family Medicine Physician to join our established practice in Southeast Virginia. This is a full-time position with flexible hours, offering a minimal call schedule with phone-only and RN- triaged calls. Our team is collegial and innovative, treating a diverse patient population with access to specialists...