Loan Servicing Specialist
4 weeks ago
We are seeking a highly skilled Loan Servicing Specialist to join our team at Old Point. As a key member of our loan operations team, you will be responsible for performing a wide range of complex loan servicing tasks, ensuring compliance with regulatory and bank policies and procedures.
Key Responsibilities- Board all consumer, commercial, and mortgage loans on the Bank's loan core
- Service and maintain the existing loan portfolio, including loan maintenance, code corrections, reversals, and reapplication of payments
- Respond to and resolve internal and external customer inquiries and requests in a timely and professional manner
- Accurately quote loan payoffs and monitor daily and monthly reports
- Perform charge-off and non-accrual functions and collaborate with other internal departments to resolve loan-level exceptions
- Test system releases for new functionality and assurance of existing functionality
- Participate in projects as needed and maintain a strong understanding of operational controls, policies, procedures, and processes to ensure compliance with bank policies and related laws and regulations
- Knowledge of loan operations, software systems, loan types, and loan compliance
- Knowledge of accounting processes and procedures related to lending
- Knowledge of Loan Servicing regulations and guidelines
- Strong written and oral communication skills and ability to distill and convey information in a compelling manner
- Skill in adopting technological advancements and facilitating into current and future responsibilities
- Skill in discovering and working to meet underlying needs; following through on questions, requests, complaints
- Ability to proactively complete tasks, recognize and solve problems, improve processes, enhance products, and/or extend services within assigned range of authority
- Ability to anticipate, monitor, and meet the needs of customers (internal and external) and respond in an appropriate manner
- Ability to work collaboratively, communicate effectively, and have positive relationships with customers (internal and external)
- Ability to prioritize a variety of job responsibilities, meet deadlines, and adapt to rapid changes in priorities
- Possesses the drive to work towards a standard of excellence
- High School diploma or GED
- Minimum one (1) year of loan processing or loan servicing, or related experience
- Minimum of two (2) years of Loan Operations and/or Loan Servicing experience preferred
- Knowledge of Fiserv Signature preferred
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Loan Servicing Specialist
4 weeks ago
Hampton, Virginia, United States The Old Point National Bank Full timeJob SummaryWe are seeking a highly skilled Loan Servicing Specialist to join our team at The Old Point National Bank. As a key member of our loan operations team, you will be responsible for performing a wide range of complex loan servicing tasks, ensuring compliance with regulatory and bank policies and procedures.Key ResponsibilitiesBoard all consumer,...
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