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IT Help Desk Coordinator

4 months ago

Grand Rapids, United States DISHER Full time
Construction Estimator - Ada, Michigan

DISHER is currently partnering with a local leader in the A&E space in search of an IT Help Desk Coordinator/Technician. The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-users within Kingscott. This position involves diagnosing and resolving technical issues, managing IT service requests, and ensuring the smooth operation of computer systems and related peripherals. The position is responsible for delivering excellent customer service, troubleshooting hardware and software problems, escalating issues when necessary, and maintaining the Firm's information technology systems and networks by performing both technical and administrative tasks to ensure the functionality and efficiency of servers, networks, and computer systems

What it's like to work here:

Our belief in people leads us to work with project partners that have people at their center. Our Company

values are:

• Investing in People

• Achieving the Extraordinary

• Serving with Humility

• Finding Fun in Our Work

• Committing Ourselves to Mutual Success

• Fearlessly Exploring

• Striving for Authenticity

What you will get to do:
    • Essential Responsibilities:
    • Systems Administration
    • Maintains office network, updates computers, and maintains backup servers.
    • Controls administrative user accounts and maintains Teams phone system.
    • Performs IT onboarding and offboarding activities.
    • Configures and maintains servers.
    • Tests, installs, upgrades, and maintains software and hardware.
    • Diagnoses and troubleshoots hardware/software, networks, systems, and applications; implements corrective actions.
    • Provides end-user support for systems, software and hardware; including printers / copiers / plotters, etc.
    • Manages printers / copiers / plotters, including ordering supplies and scheduling regular maintenance
    • IT Support
    • Maintains and administers hardware, servers, systems software, and application software.
    • Performs data backups and data recovery operations.
    • Consults Tier-1 and Tier-2 support of network users regarding resolutions of existing problems.
    • Maintains inventory of installed software, manages licensing, and creates policies and procedures for upgrades.
    • Managing server folder structure, setting up new project folder systems and working with user groups to revise as needed.
    • Asset tracking and upgrade / new hardware recommendations.
    • Analyzes hardware/software and makes recommendations for standardization.
    • Develops user accounts and manages access control based on organizational policies.
    • Maintains and updates appropriate documentation such as procedures, training manuals, and policies.
    • Works to answer customer support requests and provides technical support for software and hardware-related issues
What Will Make You Successful:
    • Bachelor's degree specializing in Technology, Computer Science, related field or equivalent work
    • experience.
    • One (1) to three (3) years of proven experience in system administration and technical support.
    • Experience with Microsoft Office Suite; including Windows Server & Windows 11 Pro
    • Familiarity with ITIL processes and service desk practices.
    • Working knowledge of Active Directory, Microsoft Exchange.
    • Knowledgeable in File and Print Services, Remote Desktop.
    • Experience with VPN, MFA, IP/DNS/DHCP/VOIP
    • Familiarity with Cisco Switches and Routers.
    • Experience and knowledge of Bluebeam, Deltek; AutoDesk / AutoCAD, Revit, Adobe; preferred.