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Help Desk Technician Level I
2 months ago
We are seeking a highly skilled and motivated Help Desk Technician Level I to join our team at Innovative Ag Services. As a Help Desk Technician, you will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and delivering excellent customer service.
Key Responsibilities- Respond to incoming user requests through various communication channels, including phone, email, and chat.
- Assist users in resolving common IT-related problems such as password resets, software installations, and basic connectivity issues.
- Accurately document and track user interactions, problem descriptions, and resolutions within a ticketing system.
- Adhere to established protocols for triaging and escalating issues to higher-level technical teams when necessary.
- Act as the first point of contact for end-users, contributing to the overall user experience and ensuring that technology-related disruptions are minimized.
- Bachelor's degree in computer science, mathematics, or engineering.
- Minimum of 2-3 years of experience in IT.
- Experience working with Mac OS, Windows 10 & Windows Server 2008+ operating systems, Active Directory, Exchange / Office 365, Network Storage.
- Experience setting up and troubleshooting various technical equipment such as laptops, video conferencing systems, mobiles, etc.
The successful candidate will be required to work in a fast-paced environment with a high level of professionalism and attention to detail. The position requires strong communication skills, patience, and a customer-focused approach to addressing end-users' technical issues.
What We OfferInnovative Ag Services offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Help Desk Technician looking for a new challenge, please submit your application today.
