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Help Desk Technician Level I
2 months ago
We are seeking a highly skilled and motivated Help Desk Technician Level I to join our team at Innovative Ag Services. As a Help Desk Technician, you will be the first point of contact for end-users, providing technical support and assistance to ensure smooth and efficient IT operations within the organization.
Key Responsibilities- Respond to incoming user requests through various communication channels, including phone, email, and chat.
- Assist users in resolving common IT-related problems such as password resets, software installations, and basic connectivity issues.
- Accurately document and track user interactions, problem descriptions, and resolutions within a ticketing system.
- Adhere to established protocols for triaging and escalating issues to higher-level technical teams when necessary.
- Act as the first point of contact for end-users, contributing to the overall user experience and ensuring that technology-related disruptions are minimized.
- Strong understanding of basic computer hardware, software, operating systems, and networking concepts.
- Excellent communication skills, patience, and a customer-focused approach to addressing end-users technical issues with empathy and professionalism.
- Ability to analyze and diagnose technical problems, follow systematic troubleshooting steps, and provide effective solutions.
- Familiarity with using ticketing systems to create, manage, and update support tickets, ensuring accurate documentation of user interactions.
- Ability to prioritize and manage multiple support requests simultaneously while adhering to response and resolution timeframes.
At Innovative Ag Services, we offer a competitive compensation package, including a salary of $ hourly, and a comprehensive benefits package. If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
