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Deskside Support Engineer

3 months ago

San Diego, United States ApTask Full time
About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.

Rate Range: $20-$24/Hr

Job Description:
  • Deskside support engineering managing and providing site support. Act as POC for IT deskside support and Service Desk
  • Years of experience needed: 2 - 4 years.
Responsibilities:
  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Providing technical support across the company (this may be in person or over the phone)
  • Hardware and software break fix support
  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Responding in a timely manner to service issues and requests.
  • Account Management / Password reset.
  • Service Desk calls and Ticket Management
Technical Skills:
  • Image devices
  • ServiceNow Ticketing System proficiency
  • Good Understanding of the ITIL processes - Incident, Problem, Change
Management Skills:
  • Well-presented, professional attitude an approach to working.
  • High level of communication as required for deskside visits.
  • Excellent organization skills and time keeping
Certifications Needed:
  • CompTIA A+ Certified engineer (Preferred)


About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com