Deskside Technician II
3 days ago
Job Summary:
We are seeking a highly skilled Deskside Technician II to join our team at Stefanini Group. As a Deskside Technician II, you will be responsible for providing top-notch IT support to our clients, ensuring their IT equipment is running smoothly and efficiently.
Key Responsibilities:
- Implementing virus detection and eradication procedures.
- Diagnosing end-user system failures and implementing repair solutions.
- Diagnosing printer and other peripheral device failures and implementing repair solutions.
- Troubleshooting network devices to ensure connectivity from the PC to the Network.
- Providing installation and upgrading services of hardware and software.
- Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs.
- Setup and troubleshooting audio/video equipment such as projectors and video conference equipment.
Requirements:
- High school diploma or equivalent required.
- Typically requires a minimum of 4 years of related experience.
- Knowledge of multiple manufacturers and operating systems.
- Excellent troubleshooting capability.
- Ability to work in a team environment as well as independently.
- Ability to communicate technical information to technical audiences.
- Excellent verbal and written communication skills.
- Ability to complete assignments with no supervision.
- Ability to search internally/externally for support information.
- Customer-oriented attitude.
- Ability to travel locally and in-state to support other sites, if applicable.
- Valid driver's license and proof of auto insurance, if travel is required.
What We Offer:
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more.
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why Stefanini Group:
- Brazilian and privately owned company.
- Agility, flexibility, and innovation are in our DNA.
- Flat organizational structure which enables faster communication and decision making.
Pay Range: $30.00
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