IT Support Specialist for Scientific Company
6 days ago
IT Desktop Support Specialist - Scientific Company
We are seeking a skilled IT support specialist to join our team at Talentry LLC. This is a hands-on support role to assist with our growth and optimal day-to-day functioning.
We prefer someone with previous biotech or pharmaceutical industry experience. The ideal candidate will have excellent customer service skills to provide Tier I/II IT support, a mix of deskside and helpdesk/remote support using our in-house systems.
Responsibilities include supporting MS OSs and related software, including Office365, Exchange, Azure, as well as maintaining the SharePoint environment and working on projects in support of IT and Operations. The successful candidate will provide user configuration, upgrades, and troubleshooting, assist with peripherals, connectivity, virtualization, and other related IT functions.
Requirements:
- 5+ yrs. providing IT support services, both deskside and remote/phone support, in a corporate environment.
- A+, Network +, CCNA, MCP, and/or MCSA, desired. ITIL Certification a plus
- Experience working in an FDA-regulated science or clinical environment is a plus.
- Strong experience supporting MS Operating system, MS Office365, Azure, SharePoint, Exchange, and typical MS corporate software and systems.
- Basic Networking experience. (TCP/IP, DHCP, WINS, DNS and SMTP)
- Excellent customer-service & communication skills.
- Occasionally be available off-hours.
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