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Sales Support Coordinator

1 month ago

Tampa, United States American Metals Supply, Inc. Full time

American Metals Supply, LLC is a rapidly expanding metals distributor headquartered in Tampa, FL, serving the southeastern United States. Our sales and distribution centers are strategically located in Tampa, FL, Charlotte, NC, Jacksonville, FL, Loxley, AL, and Tomball, TX. Founded by a team of seasoned professionals with extensive experience in the aluminum market, we are committed to delivering exceptional products and services to our customers.

Our mission is to supply quality aluminum products with the best service, at the right value to our customers while providing a safe, rewarding workplace to all employees. As we continue to grow, we are looking for talented individuals to join our team and help us reach new heights.

If you are a highly skilled professional seeking to advance your career in a dynamic and supportive environment, American Metals Supply, LLC is the place for you. Together, we can achieve great things.

Our company is seeking a Sales Support Coordinator to be located in our Tampa, FL facility. This position is essential to the sales team, responsible for building and maintaining strong relationships with clients and prospective clients. This role involves handling a variety of administrative duties, managing customer accounts, providing high-quality customer service, and facilitating troubleshooting processes.

Sales Support Coordinator Responsibilities:

  • Client Relationship Management: Assist the sales team in developing and maintaining strong relationships with clients and prospective clients through regular communication and follow-ups.
  • Administrative Duties: Handle administrative tasks such as managing customer accounts, processing invoices, and maintaining accurate records. Coordinate Return Material Authorizations (RMA) processes, ensuring efficient handling of returns and replacements.
  • Customer Service: Provide high-quality customer service by addressing inquiries, resolving issues, and facilitating troubleshooting processes in a timely manner.
  • Material Specifications: Assist clients with understanding material specifications, providing necessary information and support.
  • Customer Follow-ups: Conduct follow-up activities with customers to ensure satisfaction and address any outstanding issues or needs.
  • Sales Support: Support the sales team by preparing sales documents, proposals, and by coordinating sales activities.
  • Reporting: Generate and distribute regular reports on customer interactions, sales activities, and other key metrics for review.
  • Troubleshooting: Facilitate troubleshooting processes for customer issues, collaborating with other departments as needed to resolve problems.
  • Process Improvement: Identify opportunities for improving customer service and sales support processes and assist in implementing enhancements.
  • Perform other duties as assigned.

Sales Support Coordinator Requirements:

  • Education: High school diploma or equivalent.
  • Experience: 2+ years of experience in sales support, customer service, or a related field.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Experience with CRM software is a plus.
  • Attributes: Detail-oriented with a strong focus on accuracy; Ability to work independently and as part of a team; Positive demeanor and proactive approach to problem-solving.

Sales Support Coordinator Benefits:

  • 401(k) & matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

American Metals Supply is an equal employment opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status. Drug-Free Workplace.

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