Service Manager

5 days ago

Ocala, United States Southern States TOYOTAlift Full time

Southern States Material Handling is more than just forklifts- we offer complete warehouse solutions We pride ourselves in successfully partnering with our customers to offer resolutions that keep businesses running Specializing in new & used equipment, operator training, equipment rentals, fleet management, service & repair, automation and warehouse organization, Southern States ToyotaLift solves problems.

As a Service Manager with Southern States Toyotalift : Successfully create and maintain service operations, which meet and exceed customer and technician needs. This includes timely, high quality service operations at competitive costs to the customer while maintaining sufficient profit margins and professional image for Southern States TOYOTAlift.

Come be a part of our Toyota family

Top of the Line Benefits

  • 401(k) with company matching
  • Dental insurance
  • Health insurance
  • Vision Insurance
  • PTO and Vacation
  • Paid Holidays
  • Flexible Spending Account
  • Life Insurance
  • Tuition Reimbursement
What you Need/Basic Qualifications:
  • Prior company experience as a Road Service Technician or previous Service Manager experience
  • Proficiency with MS Office including Word, Excel, Outlook
  • Windows XP knowledge preferred
  • Demonstrate above average time management, organizational, and follow-up skills
  • Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments
  • Excellent verbal and written communication skills
  • Positive people management skills
  • Customer-focused with exceptional customer service skills
Education and Certification Needed:
  • High School diploma or GED
  • Technical school coursework in electrical, mechanical, or automotive field is preferred
  • 5 years related work experience or combination of education and work experience
What you'll Do:
  • Support Technicians, service department associates, and branch management.
  • Provide training on all company functions: policies, procedures, timekeeping, and safety; ensure that these items are being adhered to.
  • Work to eliminate waste and lost time through training and coaching
  • Maintain SSMH's high company standards and ensure that all Technicians are taking care of and protecting the customers' interests, and living up to our company standards
  • Give assistance to all team members via phone and in person, as needed. When assisting team members, keeping time per company guidelines.
  • Manage the WIP Reporting - delegate responsibilities as necessary
  • Effectively manage service coordinator and dispatch team to include assigning tasks, setting team goals, and time/attendance recording.
  • Monitor and encourage superior customer communications skills for all service department personnel.
  • Possession of strong communication skills; ability to communicate successfully with a wide variety of individual personality types
  • Conferring with customers as required for problem/solution resolution and proper supervision of equipment repair and maintenance.
  • Take initiative in developing new methods and procedures for the service department as required
  • Assist in technician performance reviews, and complete service team reviews
  • Ensure all technician time cards are complete and accurate
  • Monitor return to branch work orders and completed work orders for billing daily
  • Conduct van inspections after each Technician meeting
  • Participate in "ride-alongs," as directed by branch management
  • Participate in and bring value to all monthly team meetings
  • Provide Branch Operations Manager with technical expertise, as needed, during customer disputes
  • Report any Technician, employee, or customer safety or ethical issues that could result in harm to our company or our reputation
  • Any task assigned by the BOM, Director of Service, GM, or VP of Ops
  • Ability to work in a constant state of alertness and safe manner
  • Monday through Friday daytime hours

  • Service Manager

    2 weeks ago

    Ocala, Florida, United States Optimum RV Full time

    Job Title: Service ManagerOptimum RV is seeking a highly skilled and experienced Service Manager to oversee the daily operations of our service department. As a key member of our team, you will be responsible for ensuring exceptional customer satisfaction, managing a team of service technicians, and maintaining accurate records of all service...

  • Service Manager

    5 days ago

    Ocala, United States OPTIMUM RV Full time

    About Us: Optimum RV is a premier RV dealership dedicated to offering a wide selection of RVs, an excellent service department, and exceptional customer service. We are seeking a dedicated Service Manager to join our team to oversee our service department and ensure exceptional customer satisfaction. Responsibilities: The Service Manager will be...

  • Sales Manager II

    3 weeks ago

    ocala, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates.Consider the possibilities of joining a Great Place to Work!Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and...

  • HVAC/R Service Technician II

    1 week ago

    Ocala, Florida, United States Comprehensive Energy Service Inc Full time

    Job SummaryCES is seeking a skilled HVAC/R Service Technician II to join our team. As a key member of our service team, you will be responsible for performing a range of HVAC/R jobs for industrial and commercial customers.Key ResponsibilitiesConduct HVAC/R servicing jobs promptly, professionally, and efficientlyPerform routine HVAC/R service activities,...

  • Customer Service Manager

    1 month ago

    Ocala, Florida, United States PulteGroup Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at PulteGroup. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.Key ResponsibilitiesCustomer ServiceConduct in-person customer assessments to identify and resolve issues.Lead...

  • Regional Service Manager

    3 weeks ago

    Ocala, Florida, United States FilterPro USA, LLC Full time

    Job Title: Regional Service ManagerJob Summary:We are seeking a highly skilled and experienced Regional Service Manager to join our team at FilterPro USA, LLC. As a Regional Service Manager, you will be responsible for leading a team of Field Technicians, recruiting, training, and assigning them to districts. You will work closely with technicians to meet...

  • Regional Service Manager

    3 weeks ago

    Ocala, Florida, United States FilterPro USA, LLC Full time

    Job Title: Regional Service ManagerJob Summary:We are seeking a highly skilled and experienced Regional Service Manager to join our team at FilterPro USA, LLC. As a Regional Service Manager, you will be responsible for leading a team of Field Technicians, recruiting, training, and assigning them to districts. You will work closely with technicians to meet...

  • Regional Service Manager

    6 days ago

    Ocala, Florida, United States FilterPro USA, LLC Full time

    Job Title: Regional Service ManagerJob Summary:We are seeking a highly skilled and experienced Regional Service Manager to join our team at FilterPro USA, LLC. As a Regional Service Manager, you will be responsible for leading a team of Field Technicians and ensuring the success of our service business. This is a critical role that requires strong...

  • Automotive Service Manager

    3 weeks ago

    Ocala, Florida, United States Spencer's Auto and Diesel Full time

    Job OverviewSpencer's Auto and Diesel is seeking a highly skilled and experienced Service Advisor to join our team in Ocala, FL. As a key member of our service department, you will be responsible for providing exceptional customer service, managing mechanic personnel, and ensuring the efficient operation of our shop.Key ResponsibilitiesSupervise and...

  • Customer Service Manager

    3 weeks ago

    Ocala, Florida, United States PulteGroup Full time

    Job SummaryWe are seeking a skilled Customer Care Manager II to join our team at PulteGroup. In this role, you will be responsible for providing exceptional customer service and ensuring that our homeowners receive the highest level of quality and satisfaction.Key ResponsibilitiesConduct in-person homeowner assessments to identify and resolve issues in a...

  • Regional Service Manager

    3 weeks ago

    Ocala, Florida, United States FilterPro USA, LLC Full time

    Job Title: Regional Service ManagerJob Summary:We are seeking a highly skilled and experienced Regional Service Manager to join our team at FilterPro USA, LLC. As a Regional Service Manager, you will be responsible for leading a team of Field Technicians, recruiting, training, and assigning them to districts. You will work closely with technicians to meet...

  • Service Center Manager

    1 week ago

    Ocala, Florida, United States Geoprobe Systems® Full time

    Job SummaryGeoprobe Systems is seeking a highly motivated and experienced Service Center Manager to lead our Southeast-based service sales and service shop. As a key member of our team, you will be responsible for overseeing the day-to-day activities of our service sales and service shop, ensuring top-notch service to our customers, and driving business...

  • Plumbing Service Area Manager

    3 weeks ago

    Ocala, Florida, United States Bayonet Plumbing Full time

    Job OpportunityBayonet Plumbing, Heating, and Air Conditioning, a division of IES, is seeking a skilled and experienced professional to fill the role of Plumbing Service Area Manager.Key Responsibilities:Lead and manage a team of five or more plumbing service technicians to ensure efficient and effective daily operations.Recruit, train, and develop...

  • Plumbing Service Area Manager

    5 days ago

    Ocala, Florida, United States Bayonet Plumbing Full time

    Job OverviewBayonet Plumbing, Heating, and Air Conditioning is seeking a skilled and experienced professional to fill the role of Plumbing Service Area Manager. As a key member of our team, you will be responsible for overseeing the daily operations of our service area, ensuring that our goals and objectives are met.Key ResponsibilitiesRecruit and retain top...

  • Service Center Manager

    3 weeks ago

    Ocala, United States Geoprobe Systems® Full time

    Job DescriptionJob DescriptionThe service center manager (Florida) leads people and processes, overseeing the day-to-day activities of our Southeast based service sales and service shop. This individual will direct team activities with the goal of providing top service to our customers while maintaining a safe working environment, continuously improving...

  • Service Center Manager

    5 days ago

    Ocala, United States Geoprobe Systems Full time

    The service center manager (Florida) leads people and processes, overseeing the day-to-day activities of our Southeast based service sales and service shop. This individual will direct team activities with the goal of providing top service to our customers while maintaining a safe working environment, continuously improving processes, being an asset to...

  • Service Technician

    2 weeks ago

    Ocala, Florida, United States Oxylife Respiratory Services Llc Full time

    Job SummaryOxylife Respiratory Services, LLC is seeking a skilled Service Technician to join our team. As a Service Technician, you will be responsible for delivering medical equipment to our most vulnerable population, ensuring timely and efficient service.Key ResponsibilitiesAdhere to and implement all company policies and procedures, ensuring compliance...

  • Service Coordinator

    2 months ago

    Ocala, United States Florida Detroit Diesel-Allison Full time

    Overview: Florida Detroit Diesel Allison is searching for a Service Coordinator. Position Summary Reporting to the Service Manager, the incumbent is responsible for the general administration and coordination of the service department. Overall, responsibility includes opening and managing service, warranty, inter-company warranty requests, commissioning,...

  • Service Advisor

    3 weeks ago

    Ocala, United States Gainesville Chrysler Dodge Jeep Full time

    Automotive Service Advisor Gainesville Chrysler Dodge Jeep is looking for experienced Service Advisors to join their industry-leading service team! Job Responsibilities: Consult and interpret customer needs for the mechanics Serve as the primary point of contact for all automotive service and repair matters Understand customers’ problems...

  • Food Service Associate

    3 weeks ago

    Ocala, Florida, United States Columbus Hospitality Management Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Food Service Associate to join our team at The World Equestrian Center, managed by Columbus Hospitality Management. As a Food Service Associate, you will play a critical role in ensuring the highest level of service and quality to our guests.Key ResponsibilitiesDeliver food and beverages to...