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Recipient Solutions Manager I

1 month ago

Olympia, United States COCHLEAR AMERICAS Full time

Change people's lives and love what you do Cochlear is the most recognized brand in hearing health care. Recipient Solutions Manager (Supporting Northern California & Pacific North West) This position will be supporting Northern California & Pacific North West. Candidates living in the territory are strongly preferred. We will be accepting applications until June 21, 2024 Change people's lives and love what you do Cochlear is the most recognized brand in hearing health care. About the role The Recipient Solutions Manager I will be responsible for promoting and providing in-market, personalized recipient education in 1:1 and 1:Many settings (virtual and in person) focused on onboarding new recipients, product maximization, and establishing pathways to product upgrades. In turn, this will enhance patient outcomes, foster recipient self-sufficiency/ownership of their hearing journey, and increase confidence and satisfaction with Cochlear's products and brand while saving our clinicians non-billable time spent counseling. The Recipient Solutions Manager I will work collaboratively with Recipient Services Marketing and Recipient Upgrade Sales team to execute engagement strategies, and will work closely with Consumer Sales and Professional Sales to cultivate clinic relationships to grow recipient referrals within a given region. Key Responsibilities Engagement Acumen: Provide meaningful recipient engagement by implementing recipient education and marketing strategies designed to support the recipient experience, including, but not limited to, strategizing, planning and executing in-market regional and virtual events (1:1 or 1:Many) designed to onboard, educate and promote the Cochlear Family umbrella of services and resources to newly activated/recently upgraded recipients while orienting the patient on their product and accessories to maximize satisfaction, confidence, and self-sufficiency; and setting recipients up for brand satisfaction and loyalty for progressing into future upgrades. Provide feedback on rollout, usage, features, and optimization of Recipient Services Marketing strategies and RSM adoption strategies. Sales Acumen: Collaborate with Consumer and Professional field teams to strategically plan opportunities to drive adoption of RSM role with clinical partners; present Recipient Solutions Manager strategy to clinic partners to differentiate on service and establish referral relationships/pathways to reduce clinic non-billable time spent counseling and increase Cochlear brand preference for candidates. Maintains a professional image when representing Cochlear Americas. Partner with Recipient Upgrade Sales Team to identify in-market upgrade opportunities, engage and facilitate recipient upgrade conversions to support achievement of upgrade revenue targets. Business Acumen: Present in person and virtually, and adjusting communication to fit the audience to drive adoption of RSM program across multiple stakeholders. Generate reports to highlight impact and value of RSM program to internal partners and clinicians. Follow through on commitments and taking responsibility for actions and decisions. Learning and understanding the field and internal matrix organization and regional clinic dynamics and may work across teams to achieve operational targets. Adapt to competing priorities and manage time in a fast-paced environment while maintaining a high level of attention to detail. Consistently complies with company SalesForce documentation to record activities, and consistently follows reporting policies via the Cochlear Complaint Management System (Global Issue Form). Leverages all sales/service tools including SalesForce, ScheduleOnce, ShowPad, Datastudio in the management of the region. To view the full job description, cl