Helpdesk / Service Desk Specialist - ONSITE

2 weeks ago


White Plains, United States Crossfire Consulting Full time

Crossfire is a temporary hiring firm - this role is a contract position with our client:

Helpdesk / Service Desk Specialist

ONSITE Monday through Friday
7.5 hour work day with .5 hour unpaid lunch

Project Overview
This role will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. during work and extended hours.

Job Functions & Responsibilities
Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner

  • Access the Footprints ticketing system to create or resolve tickets
  • Ability to RDP into a machine to fix an issue
  • Preform password resets
  • Resolve any VPN access issues
  • Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications
  • Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)

Skills
Minimum 4 years prior demonstrated experience
  • Remote phone support
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Ability to absorb and retain information quickly
  • Ability work independently with minimal supervision
  • Sitting for extended periods of time
  • General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support
  • Windows 10
  • MS Office (versions 2016/O365)
  • MS Outlook (versions 2013/16/ O365)
  • Intune & Webmail
  • Cisco Jabber / Meeting Place
  • Active Directory / Active Roles / Quest Password Manager
  • SAP & Maximo - password unlock\resets
  • Enterprise\departmental applications specific to Client
  • Periodically support other IT Groups as needed

Education & Certifications
Associate degree in Information Systems; 4 year college degree is preferred.

  • White Plains, United States Cogent Infotech Corporation Full time $18 - $25

    Job DescriptionJob DescriptionHybrid Remote(2 days onsite per week) Project OverviewThis role will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Document all pertinent end user information. Resolve computer issues on impact. Escalate calls to appropriate support groups in IT. Support the...

  • Help Desk Specialist

    3 weeks ago


    White Plains, New York, United States Trigyn Technologies Inc Full time

    Immediate contract opportunity for Help Desk Specialist with direct client in Westchester County, NY. Our client - a major utility firm based out of Westchester County, NY - has an immediate need for a Help Desk Specialist. The particulars of the position are as follows.


  • White Plains, United States Ralph Clark Associates Full time

    Job DescriptionJob DescriptionThis is a full time position –--ONSITE  --based in White Plains NY and NYC -split 50 /50  NYC location is 5 BRYANT PARK  NYCAnyone from BKLYN/or Long Island /Staten island or certain areas of NJ will not be considered   --no relocates Salary 60-70k USC or green card holder3+ years experienceMinimum of a Bachelor Degree...

  • Help Desk Specialist

    4 weeks ago


    White Plains, United States Trigyn Technologies Inc Full time

    Immediate contract opportunity for Help Desk Specialist with direct client in Westchester County, NY. Our client - a major utility firm based out of Westchester County, NY - has an immediate need for a Help Desk Specialist. The particulars of the position are as follows.


  • White Sands, United States H2 Performance Consulting Full time

    H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation,...


  • White Sands, United States H2 Performance Consulting Corporation Full time

    Job DescriptionJob DescriptionH2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion,...


  • White Sands, United States H2 Performance Consulting Corporation Full time

    Job DescriptionJob DescriptionH2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion,...


  • White Sands, United States H2 Performance Consulting Full time

    H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation,...


  • White Plains, New York, United States Edutek, Ltd. Full time

    Senior Technical Support SpecialistEdutek, Ltd. is a prominent IT Services provider looking for a proactive and detail-oriented professional with exceptional communication abilities to deliver technical assistance to our clientele.Key Responsibilities:In-depth experience as a network technicianProficiency with network surveillance toolsExpertise in...


  • White Plains, United States Atlantic Aviation Full time $20

    Job DescriptionJob DescriptionWhy You’ll Love This Aviation Front Desk Customer Service Representative Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Front Desk Customer Service...


  • White Plains, New York, United States Hyatt House White Plains Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hyatt House White Plains. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration: Register and assign...


  • White Plains, New York, United States Waterstone of Westchester Full time

    About UsWaterstone of Westchester is a premier senior living community that offers a luxury experience for seniors 62 and over. We are seeking a highly skilled and compassionate Front Desk Receptionist to join our team.Job SummaryWe are looking for a detail-oriented and customer-focused individual to provide exceptional service to our residents, families,...


  • White Plains, New York, United States Crescent Services Full time

    About the Role:Crescent Services is seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.Key Responsibilities:Guest...


  • White Plains, New York, United States Crescent Services Full time

    About the Role:Crescent Services is seeking a highly skilled and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.Key Responsibilities:Guest...


  • White Plains, New York, United States Crescent Hotels & Resorts Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Crescent Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key ResponsibilitiesWarmly welcome guests upon arrival and ensure a smooth...


  • White Plains, United States AirSculpt Full time

    Job DescriptionJob DescriptionAirSculpt is coming to White Plains, NY this fall!Overview:The Front Desk Receptionist (Patient Concierge) is a key link in our relationships with new consultations/patients and must have the ability to connect with people on a professional and friendly level to instill trust and confidence. This is a full-time position that...


  • White Plains, New York, United States Trigyn Technologies Inc Full time

    Exciting contract opportunity for a Help Desk Specialist with a reputable client. Our client, a prominent utility organization, is seeking a skilled Help Desk Specialist to assist with their technical support needs. Key Responsibilities: 1. Provide exceptional technical assistance to end-users via phone, email, and chat. 2. Troubleshoot hardware and software...


  • White Plains, New York, United States Trigyn Technologies Inc Full time

    Exciting contract opportunity for a Help Desk Specialist with a prominent client. Our client, a leading utility company, is seeking a Help Desk Specialist to provide essential support services. Key Responsibilities: 1. Deliver exceptional technical assistance to end-users. 2. Troubleshoot and resolve hardware and software issues efficiently. 3. Maintain...

  • IT Support Specialist

    2 weeks ago


    White Plains, New York, United States Amtex Systems Inc. Full time

    Position Overview: We are seeking a dedicated IT Support Specialist to join our team. This is a full-time role that requires onsite presence.Key Responsibilities:Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Utilize strong PC skills to troubleshoot and resolve user issues...


  • White Plains, New York, United States Mavis Tire Supply Full time

    Job OverviewMavis Tire Supply -- Hybrid Cloud Infrastructure SpecialistAre you enthusiastic about developing secure and effective IT solutions in a versatile setting that encompasses both on-premises systems and cloud technologies? Do you excel in a fast-paced environment where priorities frequently change, necessitating swift adaptation and problem-solving...