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application specialist i

2 months ago

Scottsdale, United States Randstad Full time

application specialist i (itsm, sql).

  • scottsdale , arizona (remote)

  • posted 1 day ago

job details

summary

  • $20 - $30 per hour

  • contract

  • bachelor degree

  • category computer and mathematical occupations

  • reference1058438

job details

job summary:

The Application Specialist I is responsible for providing support for the live application software that our user base is dependent on. You will be working on incidents that have been escalated from frontline IT support on the service desk and fulfilling application specific service requests. You will be responsible for diagnosing incidents and either fixing the issue or managing it through resolution within defined service levels.

PRINCIPAL RESPONSIBILITIES:

  • Investigates, diagnoses, and solves application-related issues and fulfills service requests for standard and ad-hoc offerings.

  • Schedules work to meet priorities and minimize business disruption.

  • Maintains security and functionality through the application of temporary fixes and workarounds.

  • Updates knowledge base to facilitate future resolution of common errors.

  • Keeps relevant stakeholders apprised of any new issues in a clear and timely manner.

  • Processes after-hours data changes on production systems.

  • Performs other job-related duties as assigned or apparent.

QUALITIFICATIONS:

  • Experience with ITSM processes and toolsets.

  • Experience with knowledge management methodologies and toolsets.

  • Experience supporting enterprise level applications in a virtual support environment.

  • Understanding of problem identification techniques.

MINIMUM REQUIREMENTS:

  • Experience supporting technology systems.

  • Experience writing SQL queries to retrieve and manipulate data.

location: Scottsdale, Arizona

job type: Contract

salary: $20 - 30 per hour

work hours: 9am to 5pm

education: Bachelors

responsibilities:

  • Investigates, diagnoses, and solves application-related issues and fulfills service requests for standard and ad-hoc offerings.

  • Schedules work to meet priorities and minimize business disruption.

  • Maintains security and functionality through the application of temporary fixes and workarounds.

  • Updates knowledge base to facilitate future resolution of common errors.

  • Keeps relevant stakeholders apprised of any new issues in a clear and timely manner.

  • Processes after-hours data changes on production systems.

  • Performs other job-related duties as assigned or apparent.

QUALITIFICATIONS:

  • Experience with ITSM processes and toolsets.

  • Experience with knowledge management methodologies and toolsets.

  • Experience supporting enterprise level applications in a virtual support environment.

  • Understanding of problem identification techniques.

MINIMUM REQUIREMENTS:

  • Experience supporting technology systems.

  • Experience writing SQL queries to retrieve and manipulate data.

qualifications:

  • Experience level: Experienced

  • Minimum 3 years of experience

  • Education: Bachelors

skills:

  • SQL

  • ITSMEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.