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Customer Experience Coordinator
4 months ago
About Us
Moxion is a vertically integrated manufacturer of all-electric mobile power and energy storage solutions. We have developed commercial-scale, powerful, silent, and emissions-free mobile battery stations that are designed to replace traditional diesel generators in most applications today. We're pioneering mobile energy storage technology, leveraging vertical integration and a software-enabled service model to deliver last-mile electrification for our customers and communities. The Moxion team is a passionate group of humans who care about the environment and disrupting the diesel economy. Come build the first distributed utility with us, propelling the biggest energy transformation of our lifetime.
The Role
Join our team as a Customer Experience Coordinator, where you'll ensure seamless rental experiences with your expertise in customer communication and detail-oriented approach to service coordination. You'll manage inquiries, oversee the rental process from paperwork to customer guidance, and collaborate across departments to uphold exceptional service standards. Your role is pivotal in enhancing customer satisfaction and driving our commitment to a smooth, enjoyable rental journey.
What you'll do:
- Engage with customers to understand their needs and preferences before the rental process begins.
- Offer personalized recommendations and solutions to enhance customer satisfaction.
- Communicate essential details of the rental process clearly and transparently.
- Respond to customer inquiries promptly, providing detailed information on products and services.
- Instruct customers on product features, usage, and the return process, addressing any questions for a better rental experience.
- Manage the end-to-end rental process, ensuring all steps meet customer requirements and expectations.
- Collaborate with internal teams to streamline processes and proactively resolve any potential issues.
- Arrange transportation logistics for equipment and process related paperwork, ensuring compliance with standards.
- Assist in special projects, asset management, and inventory, including yard and shop physical inventory checks.
- Keep accurate and organized records of customer interactions and rental transactions.
- Maintain thorough documentation for operational reference and continuous improvement.
- Handle customer calls and sales requests efficiently, overseeing all aspects of equipment rentals.
- Coordinate with internal departments like finance for credit authorizations and with service technicians for equipment readiness.
- Support Field Operations and Energy Services Staff in various projects and operational tasks.
- Possessing strong verbal and written communication skills, with a proven customer-centric approach.
- Must be adept at actively listening and comprehending customer needs to facilitate effective interaction and service.
- Demonstrable experience in customer service roles, ideally within a rental or event coordination context. A background in similar positions will be considered a valuable asset.
- Detail-oriented nature with a talent for organization and multitasking.
- Should be capable of prioritizing responsibilities efficiently in a dynamic, fast-paced setting.
- Proficiency in managing paperwork is essential, including preparing agreements, handling invoices, and maintaining meticulous records related to equipment rentals.
- Ability to collaborate seamlessly with different departments and personnel, ensuring cohesive operations and service delivery.
- Competent computer skills are required, with a preference for individuals familiar with rental management software and proficient in the Microsoft Office Suite.
- Start time- 7:00AM
- May require some OT and weekends, depending on business needs
$30 - $37 an hour
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Pay Equity
Moxion is committed to the principle of pay equity - paying employees equitably for substantially similar work. Compensation displayed is a range. Maximum amounts are reserved for those candidates that exceed all experience and background requirements. We reserve the right to offer compensation based on level of experience. Moxion has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay within the San Francisco Bay area. If you live outside that region, the range is subject to change.
Base pay is one part of our total compensation package and is determined within the range provided above. This provides the opportunity to progress as you grow and develop within a role.
At Moxion you get
Health, dental, and vision coverage, 401K, PTO, competitive equity & compensation packages, partially subsidized lunch, coffee, and snacks onsite, free tax advisory services, access to Mountain Hardwear, Columbia, Sorel, & Prana employee stores and discounts, company swag, and parental leave program.
We Value
People are at the core of Moxion's values. We care about growth for our people and team, and this translates to an open and transparent culture. Moxion believes that diversity is as core to our business as the underlying products and technology we're developing. Diversity in people leads to diversity of thought and different perspectives to draw from, often resulting in a new or unique way of approaching or solving a problem. Diversity drives innovation.
Moxion is looking for candidates who identify with different races, religions, national origins, age groups, genders, or gender identities, and we don't discriminate against marital status, physical or mental disability, health or medical conditions, military and veteran status, genetic information, and other classifications that may or may not be protected by law. If you can bring a unique perspective or experience to our company, please apply.
Moxion is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process, please let our recruiting team know.
