Customer Experience Coordinator
2 months ago
**Customer Experience Coordinator**
SKIMS Los Angeles, CA, USA Posted 1 month ago Full time BRADY | The Next Generation Apparel Brand from Tom Brady. Built for performance on and off the field
Our Sales and Customer Experience Coordinator will be responsible for ensuring every interaction exceeds our customers expectations. You will work towards individual and team sales targets and ensure that you leverage every customer interaction into a potential sales opportunity, and own the customer experience from order through to delivery and post-purchase. As a team player, you will support the Customer Experience team, provide excellent customer service with a proactive approach and problem solving.
Create an exceptional, unique, and personalized experience through a hands-on approach and exceeding customer expectations through channels such as email, chat, text, phone, and social media.
Develop the necessary brand, product, and process expertise to seamlessly guide customers through their interactions with the brand.
Be sales focused by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels.
Assist manager in developing and enhancing customer loyalty and spend, while building long-lasting, personal relationships with our VIP customers.
Troubleshoot solutions for questions or issues that arise during fulfillment and returns.
Communicate company policy to customers as necessary and ensure that the in-house processes and procedures are adhered to.
Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable seamless shopping experience.
Gather feedback of customer inquiries and concerns about procedures, services and products and filter them through the appropriate departments.
Use all systems efficiently to accurately add notes to orders and cases for all incoming and outgoing contacts.
Develop and maintain scripts for customer service.
Follow standard CS templates to ensure interactions are conducted in a respectful and socially conscious manner.
**Key Skills & Experience**
Previous sales and retail experience. Proactive sales approach, able to show initiative/ideas to constantly improve the customer experience and drive sales.
Problem solver with strong organizational and follow-up skills.
Excellent communication skills. You must be able to display the highest levels of accuracy (spelling, grammar, punctuation and pronunciation) in both written and spoken communication.
Able to demonstrate a high level of technical ability.
Flexible, positive attitude and a team player.
Excellent verbal and written communication and interpersonal skills
Effective collaborator with other team members
Solutions-oriented
Passion for sales and customer service.
Bachelors degree required
-
Customer Experience Coordinator
2 months ago
Los Angeles, United States Tassiotemp Full time$23 - 27 per hour depending on experience * Operations * Los Angeles, CA, USA * Hourly * Full Time *Medical, Dental, Vision, Aflac, Paid Vacation, Paid Holidays, 401K.* **Tassio Temperature Control Inc.** specializes in residential and commercial heating and air conditioning systems sales, repair and maintenance. We are located in the San Fernando...
-
Customer Experience Representative
3 days ago
Los Angeles, California, United States Tassiotemp Full timeJob SummaryWe are seeking a highly skilled Customer Experience Coordinator to join our team at Tassio Temperature Control Inc. in Canoga Park, CA.This is a full-time position that requires a dedicated professional who can deliver outstanding customer experience to our clients.Key ResponsibilitiesEnsure that all installations have necessary equipment and...
-
Dining Experience Coordinator
5 days ago
Los Angeles, California, United States Compass Group, North America Full timeJob SummaryAs a Food Unit Lead with Compass Group, North America, you will play a critical role in ensuring the highest quality of food service operations in our facilities. This position requires a strong leader who can coordinate the activities of other food-service employees, create an enjoyable dining experience for customers, staff, and visitors, and...
-
Customer Experience Leader
2 days ago
Los Angeles, California, United States American Airlines Full timeJob SummaryWe are seeking a highly skilled and experienced Airport Customer Service Manager to join our team at American Airlines. As a key member of our Customer Experience Division, you will be responsible for overseeing day-to-day customer service operations, ensuring the highest level of customer satisfaction and experience.Key ResponsibilitiesOversee...
-
Head of Customer Experience
2 months ago
Los Angeles, United States Mythical Inc. Full time**Head of Customer Experience** **Los Angeles, California** We are Mythical Games. A Venture-backed next-generation game technology company at the intersection of video games and economics led by industry veterans. Our goal is to lead the industry in supporting the launch of exceptional video game experiences that leverage distributed ledger technology by...
-
Customer Experience Manager
5 days ago
Los Angeles, California, United States Highly Likely Full timeWe are seeking a charismatic and organized individual to join our team as a Host at Highly Likely. As a Host, you will be the first point of contact for our guests and will be responsible for creating a warm and welcoming atmosphere.Key Responsibilities:Provide exceptional customer service and ensure a positive experience for all guestsManage the...
-
Patient Experience Coordinator
1 week ago
Los Angeles, United States Mission Community Hospital Full time $28 - $35Job DescriptionJob DescriptionPatient Experience Coordinator Position SummaryUnder the direction of the Director of Quality Management, the Patient Experience Coordinatorworks with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting. This Patient Experience Coordinator...
-
Guest Experience Coordinator
5 days ago
Los Angeles, California, United States Kimpton Hotels & Restaurants Full timeAbout the RoleWe are seeking a highly skilled and charismatic individual to join our team as a Maitre D' at one of our esteemed restaurants. As a key member of our front-of-house team, you will be responsible for providing exceptional guest experiences and ensuring that every visit to our restaurant is memorable and enjoyable.Key ResponsibilitiesWelcome and...
-
Aviation Customer Experience Specialist
5 days ago
Los Angeles, California, United States Clay Lacy Aviation Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Clay Lacy Aviation. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesGreet...
-
Aviation Customer Experience Specialist
5 days ago
Los Angeles, California, United States Clay Lacy Aviation Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Clay Lacy Aviation. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesGreet...
-
Customer Service Coordinator
5 days ago
Los Angeles, California, United States DEFENDERS Full timeJob Description**Job Summary:**We are seeking a highly organized and detail-oriented Service Operations Coordinator to join our team at Defenders. As a Service Operations Coordinator, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and supporting our technicians in the...
-
Director of Customer Experience
3 months ago
Los Angeles, United States SprintRay Inc. Full time**Director of Customer Experience** **Department:** Customer Service **Location:** Los Angeles, CA SprintRay, Inc. is seeking Director of Customer Experience who can elevate our brand to provide world class service. The ideal candidate should be a strategic problem solver who is data driven and possesses a strong technical aptitude The Director of...
-
Customer Experience Manager
5 days ago
Los Angeles, California, United States Dow Jones & Company, Inc. Full timeAbout the RoleThe Customer Service Team Lead is a key position within our organization, responsible for leading a team of customer service representatives to ensure exceptional customer experiences. This role requires a strong leader who can motivate and guide the team to achieve high levels of customer satisfaction and loyalty.Key ResponsibilitiesLead a...
-
Dining Experience Coordinator
5 days ago
Los Angeles, California, United States Anajak Thai Cuisine Full timeJob OverviewWe are seeking a skilled professional to oversee the daily operations of our restaurant, ensuring a seamless and memorable dining experience for our guests. As a key member of our team, you will be responsible for supervising and coordinating all front-of-house activities, providing exceptional guest services, and training and managing our...
-
Service Advisor
3 days ago
Los Angeles, California, United States Los Angeles Chrysler Dodge Jeep Ram Full timeJob Summary:We are seeking a highly skilled Service Advisor to join our team at Los Angeles Chrysler Dodge Jeep Ram. As a Service Advisor, you will play a critical role in providing exceptional customer service and ensuring the smooth operation of our service department.Key Responsibilities:Customer Service: Greet customers and provide excellent customer...
-
Customer Experience Specialist
5 days ago
Los Angeles, California, United States Pandora Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Pandora. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, driving sales, and building brand loyalty.Key ResponsibilitiesGreet and Engage Customers: Provide a warm and welcoming experience for every customer,...
-
Customer Experience Manager
5 days ago
Los Angeles, California, United States Ruggable Full timeAbout RuggableRuggable is a rapidly growing e-commerce company that is disrupting the home goods industry with its innovative 2-Piece Rug System. Our patented solution offers a stylish, convenient, and affordable solution for residential rugs, making us a leader in the market.Job SummaryThe Customer Care Supervisor will be responsible for overseeing the...
-
Customer Experience Representative
5 hours ago
Los Angeles, California, United States Best Buy Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide warm and friendly greetings...
-
Customer Experience Specialist
7 days ago
Los Angeles, United States Ultimate Staffing Full timeCustomer Experience Specialist - Onsite in Pasadena, CA 100% ONSITE$23 Responsibilities: - Operate in a Call Center environment as a customer success advocate - Answer high-volume, inbound calls or texts from current customers in a timely manner - Pe Customer Experience, Specialist, Business Operations, Retail, Staffing, Experience
-
Customer Experience Representative
5 days ago
Los Angeles, California, United States PayPal Full timeAbout PayPalPayPal is a leading digital payment platform that enables individuals and businesses to send and receive payments online. Our mission is to democratize financial services and provide affordable, convenient, and secure payment solutions to people around the world.Job SummaryWe are seeking a highly skilled and customer-focused Customer Experience...