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Customer Experience Liaison

2 months ago

Los Angeles, California, United States threaded Full time
Customer Experience Coordinator

At SKIMS, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Experience Coordinator, you'll play a critical role in ensuring that every interaction with our brand is seamless, personalized, and memorable.

Key Responsibilities:

  • Develop and maintain strong relationships with customers through proactive communication and issue resolution.
  • Work closely with the Customer Experience team to identify and address customer pain points and areas for improvement.
  • Collaborate with internal departments to ensure seamless order fulfillment and returns processes.
  • Provide exceptional customer service through multiple channels, including email, chat, text, phone, and social media.
  • Develop and maintain product knowledge to effectively guide customers through their interactions with the brand.
  • Maximize customer contact opportunities to increase sales and drive revenue growth.
  • Assist in developing and enhancing customer loyalty and spend through personalized experiences and targeted promotions.
  • Troubleshoot solutions for customer inquiries and issues, ensuring timely and effective resolution.

Requirements:

  • Previous sales and retail experience with a proven track record of success.
  • Proactive sales approach with a focus on customer experience and driving sales growth.
  • Strong problem-solving and organizational skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Bachelor's degree required.