Administrative Assistant
2 days ago
Job DescriptionJob Description
Assist the Residential team with technical project review to ensure eligibility and program compliance
Responsibilities:
- This individual will pull a daily Program Management report on “Open Projects” in various stages to review for compliance. Examples include; checking contract, AHRI, permit numbers and final invoices to forward for payment.
- Call customers and contractors if information is missing.
- Ensure that all data in the Program Management Software System (PMSS) program is accurate to minimize delays.
- Prioritize workload and ensure that projects are completed and moved to Final Review within 4-6 weeks.
- Maintain spreadsheet of any errors found by the processor and move that to a Lead for coaching.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Direct unresolved issues to the manager for the next level of support.
- Record, categorize, prioritize, and monitor the status of all issues to resolution.
- Assist in other projects as directed by Manager
- HVAC related experience, familiar with AHRI
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