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IT Help Desk Technician

4 months ago

Colorado Springs, United States Kavaliro Full time

Kavaliro has partnered with a client who is seeking a Tier I Help Desk Technician for a contract to hire scenario.

DUTIES:

  • Provide first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and all applications.
  • Performs required installs, configurations, and maintenance of applications on PCs.
  • Provide user support for all computer systems used
  • Daily help desk operations including but not limited to, telephone support, diagnosing problems, and completing regularly scheduled activities.
  • Monitor Help Desk email account and direct workflow accordingly.
  • Document all problems or program malfunctions in Help Desk system and notify Help Desk personnel.
  • Install new equipment, replace existing equipment and move equipment when necessary
  • Ability to explain technical concepts to non-technical users in a clear and concise manner.
  • Perform all other job-related tasks as assigned.

REQUIREMENTS:
  • 1+ year of overall hands-on Help Desk experience
  • Must have an active CompTIA Cert (A+, Net+, or Sec+) and/or be willing to get an A+ Cert within 90 days
  • 1+ years of supporting Microsoft Office products
  • Ability to read, analyze, and interpret technical procedure(s).
  • Ability to write reports, business correspondence, and procedure manuals.
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.