Digital Experience Intern

1 month ago

Fond du Lac, United States Society Insurance Full time
Job Title: Digital Experience Intern

Employment Status: Non-Exempt; Internship

Position Location: Home Office - Fond du Lac, WI

Schedule: 40 hours/week during the summer

Overview

Protecting our policyholders' dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society.

Society Insurance is seeking a Digital Experience Intern for the Summer of 2025. The intern will be assisting the Marketing & Corporate Communications team in fulfilling business needs by performing a variety of marketing and corporate communications activities, including but not limited to enhancing digital/user experience and assisting in screen design in accordance with departmental and company guidelines and standards.

About the Role
  • Drafts a monthly summary of changes and updates to the agent portal for users, ensuring clarity and relevance.
  • Creates Help Center articles on the Intercom platform, tailored for agents and policyholders to enhance their user experience.
  • Documents opportunities to address user pain points to help improve overall user satisfaction.
  • Documents our internal processes to ensure consistency and efficiency across the department.
  • Assists in the development of internal tools on the Insider/SharePoint, enhancing team collaboration and productivity.
  • Conducts user experience research to gather insights, supporting data-driven design and development decisions.
  • Assists in screen design using Figma (i.e. design tool), contributing to the development of intuitive and user-friendly portals.
  • Enhances integrations between Intercom (i.e. platform used for communications within the Agency Services Portal) and HubSpot (i.e. marketing automation program), optimizing the communication flow within the Agency Services portal.
About You
  • You are an excellent communicator; builds rapport easily; and am customer focused.
  • You are creative and enjoy exploring new ways of doing things.
  • You are bright and intelligent and deals with concepts and complexity comfortably.
  • You practice attentive and active listening and can paraphrase effectively.
  • You are a self-starter and enjoy taking the initiative.
  • You are quality-focused and take pride in your work.
  • You enjoy doing multiple activities at once to accomplish a goal and uses resources effectively and efficiently.
What it Will Take
  • Pursuing a Bachelor's Degree in Marketing, Journalism, Communications, Web Management, Web Design or a related field.
  • Full-time junior or senior collegiate status.
  • Basic working knowledge of Microsoft Office suite applications.
  • 3.0 or better cumulative GPA on a 4.0 scale.
What Society Can Offer Full-Time Employees
  • Comprehensive Benefits Package: Salary with bonus plan; health, dental, life, and vision insurance
  • Retirement: Traditional or Roth 401(k) Defined Contribution Plan PLUS Profit-Sharing Plan
  • Work-Life Balance: Company-paid holidays; flexible scheduling; PTO; telecommuting options
  • Education: Career Coaching; company-paid courses; student loan and tuition reimbursement
  • Community: Charitable Match; paid volunteer time; team sponsorships
  • Wellness: Employee Assistance Program; Wellness Program

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