Digital Banking Specialist

5 days ago


Fond du Lac, Wisconsin, United States National Exchange Bank & Trust Full time
Job Overview

At National Exchange Bank & Trust, we are seeking a highly skilled eBanking Consumer Specialist to join our team. As a key member of our Consumer eBanking Team, you will be responsible for delivering exceptional digital customer service and providing operational support to internal and external customers.

Key Responsibilities
  • Provide timely and effective support to customers through various digital channels, including email, phone, and online platforms.
  • Collaborate with the Consumer eBanking Team Leader to create training documentation and ensure all retail deposit team members are up-to-date on features and benefits of Consumer eBanking.
  • Develop and maintain expertise in digital products and services, including fraud mitigation services and procedures for consumer eBanking customers.
  • Work closely with internal stakeholders to resolve customer issues and improve overall customer experience.
Requirements
  • Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues and provide effective solutions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Knowledge of online banking products and/or previous banking experience is required.
What We Offer
  • A competitive benefit package, including health, dental, and vision insurance, as well as a 401(k) plan with employer match and profit sharing.
  • A flexible and supportive work environment, with opportunities for professional growth and development.
  • A comprehensive education assistance program, including tuition reimbursement and student loan repayment assistance.


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