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Digital Banking Specialist

1 month ago


Fond du Lac, Wisconsin, United States National Exchange Bank & Trust Full time
About National Exchange Bank & Trust

As a trusted, family-owned bank with a rich history dating back to 1933, National Exchange Bank & Trust is committed to delivering exceptional banking services to our customers. We pride ourselves on being a trusted business partner, employer, and community member, offering a flexible, friendly, and family-oriented work environment.

About the Role

We are seeking an eBanking Consumer Specialist to join our team, responsible for delivering a positive digital customer service experience and providing operational support and education to internal and external customers. The successful candidate will work closely with the Consumer eBanking Team Leader to create training documentation and become a subject matter expert on digital products for consumers.

Key Responsibilities
  • Deliver exceptional digital customer service and support to internal and external customers.
  • Provide operational support and education to retail deposit team members on Consumer eBanking features and benefits.
  • Work collaboratively with the Consumer eBanking Team Leader to create training documentation and stay up-to-date on digital product enhancements.
  • Develop and maintain knowledge of digital banking products and services.
Requirements
  • Excellent verbal and written communication skills.
  • Ability to work in a team-oriented environment and be self-sufficient.
  • Knowledge of online banking products and/or previous banking experience is required.
  • Ability to maintain confidentiality and discretion of customer and bank information.
What We Offer
  • A competitive benefit package, including health, dental, and vision insurance, health savings account, short and long-term disability, and more.
  • A 401(k) plan with employer match and profit sharing.
  • Paid time off and flexible scheduling.
  • Education assistance program and product/service discounts.