Digital Banking Specialist

4 weeks ago


Fond du Lac, Wisconsin, United States NATIONAL EXCHANGE BANK Full time

Job Summary

As an eBanking Consumer Specialist at National Exchange Bank & Trust, you will play a vital role in delivering exceptional digital customer service experiences and providing operational support to internal and external customers. Your primary areas of focus will be in digital delivery services, fraud mitigation services, and procedures for consumer eBanking customers.

Key Responsibilities

• Deliver a positive digital customer service experience through various channels, including phone, email, and online platforms.
• Provide operational support and education to internal and external customers, ensuring they have the necessary skills and knowledge to utilize eBanking services effectively.
• Collaborate with the Consumer eBanking Team Leader to create training documentation, keeping all retail deposit team members up-to-date on features and benefits of Consumer eBanking.
• Develop and maintain subject matter expertise on digital products and services, staying up-to-date on enhancements and additions.

Requirements

• Ability to complete tasks with focus and attention to detail, consistently demonstrating well-organized work habits to manage a large-scale customer base.
• Excellent verbal and written communication skills, with the ability to operate standard office and bank equipment, as well as required software, including Microsoft Word, Excel, Outlook, and Teams.
• Willingness to gain proficiency in electronic platforms, such as DocuSign, internal intranet, and mobile-based services.

Qualifications

• Maintain the highest level of confidentiality and discretion when handling customer and bank information.
• Knowledge of online banking products and/or previous banking experience is required.

Benefits

National Exchange Bank & Trust offers a competitive benefit package, including health, dental, and vision insurance, health savings account with employer contributions, short and long-term disability, employer-paid life and AD&D insurance, and more.



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