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Customer Support Analyst

3 months ago

Morristown, United States Mahle Inc. Full time

SUMMARY

This position is involved with processes related to shipments, invoicing, transportation, EDI, customer websites, pricing, and packaging.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide IT with information to create customer master records
  • Populate material master sales views
  • Create and maintain customer material information records
  • Create and maintain scheduling agreements
  • Create and maintain customer-specific work instructions
  • Responsible for processing shipments and invoices
  • Track customer delivery performance
  • Review and maintain customer website information (as needed)
  • Compare price list provided by Sales against pricing in the scheduling agreement
  • Update pricing in the scheduling agreement ASN text (Caterpillar only)
  • Review and troubleshoot the status of incoming EDI
  • Monitor and troubleshoot outgoing EDI transmissions
  • Assist with returnable dunnage issues
  • Create and modify prototypes finished product
  • Process customer returns
  • Communicate freight scheduling with Shipping
  • Organize and track expedited freight
  • Process identified accounts receivable issues (freight charges, returns, etc.)
  • Coordinate engineering and packaging changes with production scheduling
  • Resolve delivery performance differences with customer locations
  • Participate in customer visits as necessary
  • Cross-train with at least one other customer account
  • Perform special projects as assigned
  • Overtime as needed

QUALIFICATIONS

  • Associate Degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Bachelor Degree preferred
  • Experience in a manufacturing environment
  • Strong experience with Excel, Word, Outlook
  • SAP experience a plus

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