IT Support Specialist
12 hours ago
Lumanity is seeking a skilled IT Support Analyst to join our global IT department. As a key member of our Infrastructure and Operations team, you will be responsible for providing exceptional technical support to our employees and contract workers.
Key Responsibilities- Act as the first point of contact for IT issues, utilizing technical and customer relationship skills to ensure timely and effective problem resolution.
- Troubleshoot PC/laptop-related problems via phone or remote tools, identifying and escalating issues to the correct technical team members.
- Log and manage incidents and service requests using standard ITSM tools and guidelines, ensuring service levels are met and delays are escalated within appropriate timescales.
- Work with external vendors to perform advanced troubleshooting, including infrastructure and security products.
- Maintain a high level of knowledge for the installed application base within the enterprise, ensuring ongoing support.
- Degree in Computer Science or related field, or 3 years equivalent work experience.
- One to three years demonstrated experience using ITIL v4 methodologies, preferred.
- Hands-on experience working within a helpdesk environment.
- Application/systems support experience with various technologies, including laptops, PCs, macOS, iPhones, Androids, AD, DFS, DNS, WSUS, Print Services, and more.
Lumanity provides a comprehensive benefits package, including competitive salary, bonus scheme, medical, dental, and vision insurance options, 401(k) plan with employer match, paid time off, and more.
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