Current jobs related to Manager I, Desktop Support - Vienna - Navy Federal Credit Union
-
Desktop Support
3 weeks ago
Vienna, United States ALTA IT Services Full time $20 - $32Job DescriptionJob DescriptionHi, I hope this email finds you well! My name is Julianna Spicer with ALTA IT Services. We have an opening for a Desktop Support role with one of our top clients. If this position interests you, please reply and I will reach out to you Desktop SupportLocation: Full-time on-site reporting to Vienna, VAPay Rate: Open to Both C2C...
-
Manager I, Desktop Support
1 week ago
Vienna, United States Navy Federal Credit Union Full timeJob Description The Manager I manages professionals and/or leaders and is accountable for the performance and results of the team. Decisions are guided by policies, resources and business plan. The Leadership impact is the level of service and the team's ability to meet quality, volume, and timeliness of objectives. Manages the activities of the employee...
-
Desktop Support
1 month ago
Vienna, United States Ampcus Full timeDesktop Support Location: Vienna, VA onsite full time 05+ Months Contract Description: • EXCELLENT interpersonal skills are a MUST • Quality customer service skills • Patience • Ability to work with other team members (Team first attitude) • Adaptability to a fast-paced environment Technical Knowledge/Skills: • Troubleshooting Skills •...
-
Desktop Support Specialist
2 weeks ago
Vienna, United States Tential Full timeOur Fortune 100 Credit Union client is looking for a highly communicative desktop support specialist to support their team ON-SITE in Vienna, VA. Responsibilities Demonstrate exceptional ability to build and maintain positive relationships with colleagues, clients, and C-suite executives. Foster collaboration and ensure seamless communication within...
-
Desktop Support Specialist
2 weeks ago
Vienna, United States Tential Full timeOur Fortune 100 Credit Union client is looking for a highly communicative desktop support specialist to support their team ON-SITE in Vienna, VA. Responsibilities Demonstrate exceptional ability to build and maintain positive relationships with colleagues, clients, and C-suite executives. Foster collaboration and ensure seamless communication within...
-
Desktop Support
2 weeks ago
Vienna, United States INSPYR Solutions Full timeTitle: Desktop Support Location: Onsite in Vienna, Virginia Duration: 6 months with potential extension Compensation: $20-35/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Shift is regular business hours. Fully onsite 5 days a week in Vienna, Virginia. • Interpersonal skills - advanced • Advanced customer service skills o...
-
Desktop Support
2 weeks ago
Vienna, United States INSPYR Solutions Full timeTitle: Desktop Support Location: Onsite in Vienna, Virginia Duration: 6 months with potential extension Compensation: $20-35/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. Shift is regular business hours. Fully onsite 5 days a week in Vienna, Virginia. • Interpersonal skills - advanced • Advanced customer service skills o...
-
Desktop Support Specialist
2 weeks ago
Vienna, United States Tential Full timeOur highly respected financial services client, the largest credit union in the world, is looking for a highly communicative desktop support specialist to support their team ON-SITE in Vienna, VA. Requirements: Candidates must be able to work a W2 contract without a sponsoring employer indefinitely. Ability to commute on-site 5 days/week to client's...
-
Desktop Support Specialist
1 month ago
Vienna, United States Seneca Resources Full timeOne of our top clients is hiring a Desktop Support Specialist:Location: On-site in Vienna, VADescription:• Interpersonal skills – advanced• Quality customer service skills• Professional presence and maturity• Patience• Ability to work with other team members (Team first attitude)• Adaptability to a fast-paced environmentTechnical...
-
Desktop Support Specialist
1 month ago
Vienna, United States Seneca Resources Full timeOne of our top clients is hiring a Desktop Support Specialist:Location: On-site in Vienna, VADescription:• Interpersonal skills – advanced• Quality customer service skills• Professional presence and maturity• Patience• Ability to work with other team members (Team first attitude)• Adaptability to a fast-paced environmentTechnical...
-
Desktop Image Management
3 weeks ago
Vienna, United States Tesla Laboratories. Inc. Full timeJob DescriptionJob DescriptionWe are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual Desktop environments. This role is essential in supporting and enhancing our IT services within a high-security government context, necessitating all candidates to be...
-
Desktop Image Management
3 weeks ago
Vienna, United States Tesla Laboratories, Inc. Full timeWe are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual Desktop environments. This role is essential in supporting and enhancing our IT services within a high-security government context, necessitating all candidates to be U.S. citizens with an active...
-
ITSD Sr.
3 months ago
Vienna, United States Tesla Laboratories. Inc. Full timeJob DescriptionJob DescriptionWe are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual Desktop environments. This role is essential in supporting and enhancing our IT services within a high-security government context, necessitating all candidates to be...
-
Desktop Image Management
3 days ago
Vienna, United States Tesla Laboratories. Inc. Full timeJob DescriptionJob DescriptionWe are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual Desktop environments or Citrix. This role is essential in supporting and enhancing our IT services within a high-security government context, necessitating all...
-
IT Support Manager
1 week ago
Vienna, Virginia, United States Navy Federal Credit Union Full timeOverviewThe IT Support Manager is responsible for overseeing a team of professionals and leaders, ensuring optimal performance and results. This role is guided by established policies, available resources, and the overall business strategy. The impact of leadership is reflected in the quality of service provided and the team's capability to achieve...
-
Mid-Level IT Support Specialist
1 week ago
Vienna, United States Alpha Omega Integration, LLC Full timeDescription Alpha Omega Integration LLC is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega's growth stems from our mission focus: to make the US Government the best in the world. We achieve that via advanced capabilities in the areas of Design & Product...
-
Central Operations
3 months ago
Vienna, United States McLean Bible Church Full timeJob DescriptionJob DescriptionThe Production Support Technician is responsible for providing audio visual support to the MBC Staff and Volunteer Team(s) at all MBC Campuses and MBC integrated auxiliaries (i.e. Jill’s House). This support includes running audio, lighting, video, broadcast and ProPresenter, as well as, assisting with installation,...
-
Part-Time Firm Support Specialist I
2 months ago
Vienna, United States FORVIS Full timeDescription & Requirements The Firm Support Specialist I role is responsible for providing assistance to all employees and partners of Forvis Mazars by assisting in various administrative and operational tasks. This is a highly detailed position that requires strong adherence to quality control standards. A positive attitude and the ability to work in a...
-
Technical Support Specialist
1 week ago
Vienna, Virginia, United States Ampcus Full timeTechnical Support Specialist Location: Remote Contract Position Overview:We are seeking a dedicated Technical Support Specialist to join our team at Ampcus. This role is crucial for ensuring seamless IT operations and providing exceptional support to our clients. Key Responsibilities: Demonstrate outstanding interpersonal skills to foster positive...
-
Mid-Level IT Support Specialist
3 weeks ago
Vienna, United States Alpha Omega Integration, LLC Full timeAlpha Omega Integration LLC is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega’s growth stems from our mission focus: to make the US Government the best in the world. We achieve that via advanced capabilities in the areas of Design & Product...
![Navy Federal Credit Union](https://media.trabajo.org/img/noimg.jpg)
Manager I, Desktop Support
1 month ago
Overview
The Manager I manages professionals and/or leaders and is accountable for the performance and results of the team. Decisions are guided by policies, resources and business plan. The Leadership impact is the level of service and the team's ability to meet quality, volume, and timeliness of objectives. Manages the activities of the employee help desk / IT support staff. Ensures all aspects of the IT support function are focused on providing superior, user-friendly, and expert service to employees.
Responsibilities
-
Provides technical support by responding to, researching, diagnosing, and resolving problems via phone/chat/email to employees in areas of computers/servers/mainframe applications, data/voice network, and corporate systems
-
Typically resolving less complex problems immediately, escalating more complex problems to senior level support.
-
Maintain problem management database and help desk systems
-
Acquiring, installing, and upgrading PC components & software and planning for/responding to service outages
-
Plan, direct, and coordinate the internal information technology help desk
-
Oversee servicing of a range of equipment from workstations to servers to networks
-
Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center
-
Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
-
Maintains a troubleshooting tracking log ensuring timely resolution of problems
-
Take full ownership of support procedures related to identification, prioritization, and resolution of incidents, including the monitoring, tracking, and coordination of help desk functions
Qualifications
-
Experience in advanced troubleshooting Microsoft Windows 10 and/or Apple Mac operating systems, applications, network connectivity and related configurations
-
Experience troubleshooting Windows 10 virtual desktops both persistent and non-persistent
-
Experience leading team(s) in exceeding customers support expectations including making adjustments to ensure SLA/SLT are met
-
Experience demonstrating advanced skill in communicating with staff and leaders at all levels
-
Experience demonstrating advanced skill with process improvements and process mapping
-
Experience analyzing and mitigating operating system and application vulnerabilities with Microsoft Windows, Apple Mac and various applications
-
Experience managing vendor performance as it relates to contractual obligations
-
Bachelor's Degree in Information Technology, Computer Science or other related field, or the equivalent combination of training, education, and experience
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 141 Security Drive Winchester, VA 22602
About Us
You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it:
• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services
Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
REQNUMBER: 20167