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Mid-Level IT Support Specialist

2 months ago

Vienna, United States Alpha Omega Integration, LLC Full time
Description

Alpha Omega Integration LLC is an award-winning Federal IT Solutions provider. Since its inception in September 2016, we have grown from a start-up to a $100m/year business. Alpha Omega's growth stems from our mission focus: to make the US Government the best in the world. We achieve that via advanced capabilities in the areas of Design & Product Management, DevSecOps & Cloud Engineering, Intelligent Automation, and Cybersecurity.

Our consistent growth has fostered a series of accolades including Inc. 5000 and WashingtonTechnology's Fast 50 awards for five consecutive years, Virginia Business Best Places to Work ten years in a row, and Maryland Technology Council's 2022 Government Contract of the Year over $50 Million Dollars award, to name a few.

We are seeking passionate federal IT professionals to join our team.

Come support our nation's government agencies and make a difference

Why Us?

We have H.E.A.R.T. Alpha Omega's Core Values - (H) harmony, (E) engagement, (A) accountability, (R) resourcefulness, and (T) tenacity- collectively are an acrostic reminder of the values that guide the work we do.

We foster a culture that recognizes and rewards hard work. Our H.E.A.R.T. program invites colleagues and managers from across the organization to recognize each other for living out our core values. Spotlighted employees enjoy a detailed nomination about their core-values-aligned actions which are then shared with their manager. Beyond peer-to-peer recognition, awarded employees also receive a $250 bonus in their paychecks. Each quarter, the H.E.A.R.T. award commitment will identify one exceptional employee to receive the $10,000 H.E.A.R.T. bonus.

Ready to embark on a rewarding, challenging, and fulfilling career in the Federal IT Solutions space?

Come grow with us

Job Title: Mid-Level IT Support Specialist
Work Location: Onsite- must be onsite at HQ 3-4 days/week; Washington, DC/Northern Virginia/Maryland
Clearance Required: N/A; US citizen/Authorized to work Full-time in United States

Position Description/Scope of Work:

  • 3+ years' experience and familiarity with Azure, Azure AD, and Intune
  • PowerApps development experience
  • Experience with Microsoft 365 Admin Portal to include Exchange, SharePoint and Teams
  • Familiarity with PowerShell and a desire to dive deeper (or Beginner-Intermediate level competency).
  • Demonstrated ability to troubleshoot Windows 10/11 desktop/laptop systems.
  • Basic understanding of computer networking.
  • The O365 Administrator will be the main point of contact for technical and support issues related to Office 365 administration. Resolve assigned cases/tickets, change requests, and acts as an escalation point for support issues.
  • Ability to troubleshoot incidents, identify root causes, fix and document problems, and implement preventative
  • Experience with Microsoft Azure infrastructure, including Azure Servers & Storage and essential Azure Networking
  • Understanding of Microsoft Identity and Access Management products such as Azure AD, ADFS, Azure AD Connect, Azure AD Proxy, SAML
  • Aid in the development of long-term strategic goals for the enterprise messaging and collaboration environment to include Exchange Online OneDrive, SharePoint, Teams and other Microsoft services.
  • Assist with the design and development of Office365 specific security policies, standards, and procedures - e.g. auditing and monitoring, security incident and event management, data protection, user and administrator account management, and conditional access controls.
  • Monitor and respond to issues or service requests reported to IT helpdesk.

Required Skills/Experience:

  • Minimum 3 years Overall IT Operations / Infrastructure Experience Required
  • Minimum 3 years Supporting the Office365 Platform Required
  • Minimum 3 years Supporting Office365 Exchange online/Messaging Required
  • Minimum 2 year Supporting Office365 Teams Required
  • Minimum 1 year Building solutions within PowerApps Preferred
  • Minimum 2 years Supporting Office365 SharePoint Online Required
  • Relevant Microsoft certifications including AZ-104, AZ-500, MS-700, SC-300
  • Experience supporting and administering some or all of the following:
    • Azure AD and/or Active Directory
    • Microsoft Exchange cloud and/or on prem
    • Exchange Online
    • Microsoft Teams
    • Azure Virtual Desktop
    • Intune
    • Microsoft MFA and the Microsoft Authenticator app

  • Strong verbal and written communication skills
  • Ability to enter time into time tracking system on daily
  • Ability to own support tickets, update consistently, and escalate when
  • Thrives in a fast paced and always changing
  • Ability to multi-task and meet

Preferred Skills/Experience:

  • Degree in computer science field or similar
  • PowerShell, Python, or Perl scripting

Alpha Omega Integration, LLC (Alpha Omega) is committed to the development of a creative, diverse, and inclusive work environment. In accordance with the law and our organizational values, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, Veteran Status, or any other characteristic protected by law (referred to as "protected status)". Final hiring decisions at Alpha Omega will be based on merit, qualifications, and abilities.

Black, Indigenous, and People of Color (BIPOC), LGBTQIA, women, people over 40, and differently-abled folks are strongly encouraged to apply.

#dice

#LI-Onsite

#LI-ST1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)