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Desktop Support Specialist

2 months ago

Vienna, United States Tential Full time

Our Fortune 100 Credit Union client is looking for a highly communicative desktop support specialist to support their team ON-SITE in Vienna, VA.

Responsibilities

  • Demonstrate exceptional ability to build and maintain positive relationships with colleagues, clients, and C-suite executives. Foster collaboration and ensure seamless communication within and across teams.
  • Provide top-tier customer service, particularly when interacting with senior leadership. Ensure that all client interactions reflect a high level of professionalism, attentiveness, and responsiveness.
  • Exhibit maturity, poise, and a polished professional demeanor in all business interactions, whether in person, via email, or over the phone.
  • Champion a team-first attitude, working cohesively with other members to achieve common goals. Adapt easily to various roles within the team and provide support wherever needed.
  • Thrive in dynamic, rapidly changing environments by remaining flexible and maintaining a proactive approach to problem-solving.
  • Efficiently diagnose and resolve technical issues related to hardware, software, and network systems.
  • Proactively identify potential problems and implement solutions before they escalate.
  • Articulate technical information clearly and concisely, both orally and in written form, to ensure that non-technical stakeholders understand the implications and resolutions of technical issues.
  • Utilize the ServiceNow ticketing system to track, manage, and resolve incidents.
  • Maintain accurate documentation of support activities and ensure timely follow-up on open tickets.
  • Provide advanced support for Windows 10 and 11 operating systems, ensuring optimal performance and security. Stay updated with the latest features and updates.
  • Manage and maintain Microsoft Active Directory, including user provisioning, group policy management, and access control.
  • Leverage experience with desktop imaging technologies (MDT, LTI, ZTI) to streamline the deployment and management of desktop environments.
  • Support and troubleshoot issues related to Microsoft Office 365 applications, including Outlook and Teams, to ensure smooth business operations.
  • Provide technical support for HP, Canon, and Toshiba printers, ensuring they are configured and functioning correctly within the networked environment.

Requirements
  • Candidates must be able to work a W2 contract without a sponsoring employer indefinitely.
  • Ability to commute on-site 5 days/week to client's headquarters in Vienna, Virginia
  • Excellent interpersonal skills
  • Quality customer service skills
  • Patience and ability to work with other team members
  • Adaptability to a fast-paced environment
  • Troubleshooting skills
  • Experience with Windows 10/11
  • Experience with Microsoft Office/365, Microsoft Outlook, Teams
  • Experience with desktop imaging technologies (MDT, LTI, ZTI)
  • Experience with HP, Canon, and Toshiba printer support
  • Experience with a ticketing system (Service Now strongly preferred)


Preferred Qualifications
  • A+ Certification
  • Windows 10/11 Certification
  • Citrix knowledge
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