EDI Account Specialist
3 weeks ago
EDI Account Specialist
Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America
Req #2902
Tuesday, August 13, 2024
What is Landstar?
Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry's most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company.
Location: Onsite in Jacksonville, FL
Schedule: Monday - Friday, 730a-430p or 8a-5p or 830a-530p
What work will you perform?
The EDI Account Specialist role is a highly technical position requiring daily coordination between internal and external parties. This position supports account compliance and ensures smooth account operations with a focus on customer requirements on all awarded business, load tendering, status updates, and 3PL opportunities. Specialists drive root cause analysis and problem resolution on key managed accounts and on accounts requiring a single point of contact. This role also supports the onboarding of new EDI accounts.
Essential Responsibilities:
- Monitor queues and address phone and email to maintain communications between Landstar and a variety of Electronic Data Interchange (EDI) customers
- Work with information technology (IT) staff and external customers to ensure the EDI program is operating at maximum efficiency utilizing available system tools to identify underperforming accounts
- Generate and distribute monthly and/or quarterly performance reports by acquiring, manipulating, and summarizing data
- Support business initiatives for existing accounts by providing data to field reps for presentation materials in the form of raw data formatted as summaries, graphs, and slides
- Complete set up tasks supporting the implementation of new business
- Handle the investigation, evaluation, and/or resolution of issues and respond to inquiries promptly
- Assists in preparation, coordination, and documentation of relevant processes
- Review documents for accuracy and completeness, gathering missing documentation as needed
- Ensure compliance to customer operational requirements through continuous engagement and collaboration with agents and customers
- Perform new and on-going training for agents on department processes, systems and procedures
- Suggest and assist agents with EDI usage strategies to assist in the retention and growth of business
- Lead calls with customers and agents to quickly diagnose or resolve issues
Required Minimum Experience and Education:
- High school diploma or general education degree (GED)
- One year of EDI experience
Preferred Experience and Education:
- Knowledge of transportation industry
- Bachelor's degree or equivalent experience
- 3 years of EDI experience
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills
- Extreme analytical ability
- Ability to effectively present information and respond to questions from internal and external customers in a professional demeanor
- Ability to work in a fast-paced environment
- Working knowledge of Cognos and iSeries query
- Extremely organized and detail oriented
- Working knowledge of Microsoft Word, Excel, Access
Why work at Landstar?
Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.
Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.
If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you
Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.
Privacy Policy
Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.
- Job Family
Administration - Pay Type
Salary
- Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America
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