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Service Desk Technician

4 months ago

Detroit, United States ServiceTec Full time

Title: Service Desk Technician

Location: Detroit Metropolitan Wayne County Airport (DTW)

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment opportunity due to business expansion for a Service Desk Technician at Detroit Metropolitan Wayne County Airport (DTW) in Michigan. If you are looking for an challenge whereby no two days are the same, then this position may be for you.

FLSA Status and Hours: This is a full time position and requires onsite shift work. Hours are 9:00 AM to 6:00 PM, Monday to Friday.

Position Overview: The Service Desk Technician will be responsible for providing onsite Tier 1 and Tier 2 level technical support for all issues reported to the Service Desk.

Responsibilities:

  • Act as the initial point of contact for troubleshooting and resolve issues promptly, striving to resolve them on the first call.
  • Demonstrate expertise in a wide range of desktop hardware/software, including desktops, copiers, laptops, tablets, printers, office phones, projectors, and smart devices.
  • Troubleshoot, diagnose, and resolve issues related to operating systems, hardware, and software by analyzing symptoms and identifying root causes.
  • Accurately record, prioritize, and update all IT support requests using service desk software.
  • Ensure proper escalation procedures are followed.
  • Utilize remote management or monitoring software for expedited remedial work and proactive support.
  • Maintain flexibility to adjust work schedules, including availability for after-hours and weekends if necessary.
Experience and Qualifications:
  • College diploma or university degree in Computer Science, Information Technology, or related field, or 2+ years of equivalent work experience.
  • Proficiency with ticketing applications and providing level 1 or 2 support in a large organization (1000+ employees).
  • Familiarity with MS Windows and Windows-based software, including Office 365 and Active Directory.
  • Strong knowledge of computer hardware diagnostics and repair.
  • Excellent verbal and written communication skills.
  • Self-motivated with the ability to work independently.
  • Ability to pass an airport background investigation and possess a valid driver's license.
Preferred Knowledge and Certifications:
  • Desktops and PC hardware
  • Installing/configuring printers
  • Microsoft Operating Systems
  • A+, Net+, or Security+ certifications preferred
  • ITIL Foundations training/qualifications advantageous
  • PCI DSS Compliance certification preferred


Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world's airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.

ServiceTec Culture: We're a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible.

We consistently recognize those employees who go "above and beyond."

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.