Service Desk Technician
3 weeks ago
Title: Service Desk Technician
Location: Detroit Metropolitan Wayne County Airport (DTW), Detroit, MI
Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment opportunity due to business expansion for a Service Desk Technician at Detroit Metropolitan Wayne County Airport (DTW) in Michigan. If you are looking for an challenge whereby no two days are the same, then this position may be for you.
FLSA Status and Hours: This is a full time position and requires onsite shift work. Hours are 9:00 AM to 6:00 PM, Monday to Friday.
Position Overview: The Service Desk Technician will be responsible for providing onsite Tier 1 and Tier 2 level technical support for all issues reported to the Service Desk.
Responsibilities:
- Act as the initial point of contact for troubleshooting and resolve issues promptly, striving to resolve them on the first call.
- Demonstrate expertise in a wide range of desktop hardware/software, including desktops, copiers, laptops, tablets, printers, office phones, projectors, and smart devices.
- Troubleshoot, diagnose, and resolve issues related to operating systems, hardware, and software by analyzing symptoms and identifying root causes.
- Accurately record, prioritize, and update all IT support requests using service desk software.
- Ensure proper escalation procedures are followed.
- Utilize remote management or monitoring software for expedited remedial work and proactive support.
- Maintain flexibility to adjust work schedules, including availability for after-hours and weekends if necessary.
Experience and Qualifications:
- College diploma or university degree in Computer Science, Information Technology, or related field, or 2+ years of equivalent work experience.
- Proficiency with ticketing applications and providing level 1 or 2 support in a large organization (1000+ employees).
- Familiarity with MS Windows and Windows-based software, including Office 365 and Active Directory.
- Strong knowledge of computer hardware diagnostics and repair.
- Excellent verbal and written communication skills.
- Self-motivated with the ability to work independently.
- Ability to pass an airport background investigation and possess a valid driver’s license.
Preferred Knowledge and Certifications:
- Desktops and PC hardware
- Installing/configuring printers
- Microsoft Operating Systems
- A+, Net+, or Security+ certifications preferred
- ITIL Foundations training/qualifications advantageous
- PCI DSS Compliance certification preferred
Join Our Team:
ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems.
ServiceTec Culture: We’re a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.
We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible.
We consistently recognize those employees who go "above and beyond.”
ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.
-
Service Desk Technician
3 months ago
Detroit, United States ServiceTec Full timeTitle: Service Desk Technician Location: Detroit Metropolitan Wayne County Airport (DTW) Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment opportunity due to business expansion for a Service Desk...
-
Service Desk Technician
3 months ago
Detroit, United States ServiceTec Full timeJob DescriptionJob DescriptionSalary: $45-$50k annuallyTitle: Service Desk Technician Location: Detroit Metropolitan Wayne County Airport (DTW) Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an exciting recruitment...
-
IT Service Desk Agent
2 days ago
Detroit, Michigan, United States Verdant Tcs Full timeJob Description**Job Summary:**We are seeking a highly skilled and motivated Help Desk Technician to join our team at Verdant TCS. As a Help Desk Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and escalating complex problems to senior engineers.Key Responsibilities:Technical...
-
IT Service Desk Technician
2 months ago
Detroit, United States TEKsystems Full timeDescription: This position will be a Tier I / Tier II IT Support role. Excellent customer service skills. Phone/chat support experience a plus because of remote work. Proficiency with Windows and MacOS. Experience with Linux a plus. Experience in a scientific or academic setting a plus. Doesn’t have to be IT. Basic scripting skills a plus...
-
IT Service Desk Technician
2 weeks ago
Detroit, United States TEKsystems Full timeDescription: This position will be a Tier I / Tier II IT Support role. Excellent customer service skills. Phone/chat support experience a plus because of remote work. Proficiency with Windows and MacOS. Experience with Linux a plus. Experience in a scientific or academic setting a plus. Doesn’t have to be IT. Basic scripting skills a plus (Especially...
-
IT Service Desk Technician
2 weeks ago
Detroit, United States TEKsystems Full timeDescription: This position will be a Tier I / Tier II IT Support role. Excellent customer service skills. Phone/chat support experience a plus because of remote work. Proficiency with Windows and MacOS. Experience with Linux a plus. Experience in a scientific or academic setting a plus. Doesn’t have to be IT. Basic scripting skills a plus...
-
IT Help Desk Technician
1 week ago
Detroit, United States CNS Healthcare Full timeWhat we are looking for: As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking learning-oriented candidates who are resourceful and take initiative in a dynamic work environment. The right...
-
Service Desk Technical Manager
2 months ago
Detroit, United States ServiceTec Full timeJob DescriptionJob DescriptionSalary: $70k-$80k annuallyTitle: Service Desk Technical ManagerLocation: Detroit Metropolitan Wayne County Airport (DTW), Detroit, MIEver wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry, has an...
-
Help Desk Technician
6 days ago
Detroit, United States System Soft Technologies Full timeTitle: Help Desk 1 Location: Detroit, MI (onsite)Rate: $23.00/HRContract 12 Months+Top Skills:• Bachelor's degree in Information Technology, Business Administration or related discipline.• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.• Minimum of three (3) years' experience in a technical support or help desk...
-
Help Desk Technician
6 days ago
Detroit, United States System Soft Technologies Full timeTitle: Help Desk 1 Location: Detroit, MI (onsite)Rate: $23.00/HRContract 12 Months+Top Skills:• Bachelor's degree in Information Technology, Business Administration or related discipline.• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.• Minimum of three (3) years' experience in a technical support or help desk...
-
Service Desk Technician
1 month ago
Detroit, United States Logicalis Full timeJob Description Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. * THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH * Essential Duties and Responsibilities * Provides support via phone, e-mail and chat to employees of corporate clients. * Assists users in troubleshooting Outlook. *...
-
Service Desk Technician
2 weeks ago
Detroit, United States Logicalis Full timeSummary Provides support via phone, e-mail and chat for various PC hardware and software applications. * THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH * Essential Duties and Responsibilities * Provides support via phone, e-mail and chat to employees of corporate clients. * Assists users in troubleshooting Outlook. * Provides support...
-
IT Service Technician
6 days ago
Detroit, Michigan, United States System Soft Technologies Full timeJob Summary:System Soft Technologies is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.Key Responsibilities:Provide technical support and troubleshooting services to clients via phone, email, and...
-
Service Technician
3 weeks ago
Detroit, Michigan, United States Client Full timeService Technician (Machine Build Background)Detroit, Michigan (Local/Worldwide Travel)$38 - $42 p/h + Specialist Training + Overtime + Expenses + Flexible Vacation + Excellent Benefits Excellent Service Technician position available for a mechanically bias technician looking to join a rapidly growing manufacturer where you will undergo specialist training...
-
IT Support Technician
2 weeks ago
Detroit, United States Talent Strategy Full time $41,000 - $45,000Job DescriptionJob DescriptionIT Support Technician – Detroit, MI (Travel throughout Detroit Proper)$45k, $2k increase after 12 monthsWe are seeking a qualified Multi-Function/Printer Technician to provide superior customer service and manage a territory in the Greater Detroit Area, and surrounding area. The technician will require a good work ethic,...
-
Help Desk Intern
2 days ago
Detroit, United States Alixpartners Llc Full timeAt AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve.By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes...
-
Detroit, United States Strategic Staffing Solutions Full timeSTRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Service Desk Representative for a contract opportunity with one of our largest clients located in Detroit, MI! Title: Service Desk Representative Location: Detroit, MI (Remote – must be local to Detroit area) Duration: 12+ Months...
-
HVAC Technician
2 weeks ago
Detroit, United States Allied Building Service Full timeAbout the job you'll be doing As an HVAC Technician at Allied you'll start and end each day dispatching from home with an assigned company van, completing commercial service jobs assigned individually to each technician on your company issued iPad. You will utilize your skillset daily as the wide variety of work and job locations will present you with...
-
HVAC Technician
2 weeks ago
Detroit, United States Allied Building Service Full timeAbout the job you'll be doing As an HVAC Technician at Allied you'll start and end each day dispatching from home with an assigned company van, completing commercial service jobs assigned individually to each technician on your company issued iPad. You will utilize your skillset daily as the wide variety of work and job locations will present you with...
-
Detroit, United States Strategic Staffing Solutions Full timeSTRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Strategic Staffing Solutions is currently looking for a Service Desk Representative for a contract opportunity with one of our largest clients located in Detroit, MI! Title: Service Desk Representative Location: Detroit, MI (Remote – must be local to Detroit area) Duration: 12+ Months...
