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Client Services Coordinator II

4 months ago

Lowell, United States UL Solutions Full time
Job Description

  • Organize and coordinate assigned client account work in a timely and profitable manner.
  • Collaborate and coordinate with Operations, Support Services, Quality Assurance, Sales, Business Development and other affiliated stakeholders to ensure that clients experience superior service.
  • Prepare client proposals, report specifications, technical information, etc.
  • Provide technical consulting services to clients directly and/or through coordination with internal technical team.
  • Follow up on inquiry calls; respond to specific client inquiries promptly and professionally.
  • Participate in trade shows and technical conferences when necessary.
  • Work with business support to bill clients in a timely, concise, and profitable manner.
  • Provide technical support to in house employees as required.
  • Maintain up to date knowledge of procedures, client requirements, and technical subject matter and utilize that knowledge to provide superior service and manage programs.
  • Read and follow the UL Solutions Code of Conduct and follow all physical and digital security practices.
  • Performs other duties as directed.
Qualifications
  • High school diploma or equivalent required.
  • Customer service experience highly preferred.
  • Working knowledge of Word, Excel, Internet, Access, e-mail and general computer proficiency required.
  • Salesforce experience preferred, but not required.
  • Demonstrated written and oral and interpersonal skills required.
  • Ability to work onsite in Lowell, AR Monday through Friday required.


About Us

A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth.

The UL Certification Marks serve as a recognized symbol of trust in our customers' products and reflect an unwavering commitment to advancing our safety mission.

We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.

From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.

Mission: Working for a safer world

About the Team

UL Solutions' Retail and Consumer Products business helps retailers and consumer goods manufacturers meet increasingly complex challenges with its expertise in quality, chemistry and sustainability. Global well-known retailers have trusted UL Solutions to help it deal with major business risks and opportunities in the retail environment, including product quality and sustainability, materials and chemicals, global supply chain and omni-channel sales, so as to help enterprises bring products to the market faster and control changing regulatory requirements.