Business Analyst

Location : 1327 S Baxter Ave, Tyler

Job Type: Full-Time Regular

Job Number: 00473

Department: Information Technology

Opening Date: 06/26/2024

Number of Months: 12

Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).
Description

The Business Analyst is a full-time, 12-month position responsible to the Director, ERP Services. The Business Analyst provides complex application support and guidance for the implementation and operational support of software and Banner system processes, oversees the completion of all support tickets for both Banner and general IT issues, thoroughly test system solutions, patches and updates that are created from those tickets, and ensure that tickets are completed in a timely manner.
Essential Functions and Duties

• Provide complex application support and guidance. Serves as a point of contact for the resolution of complex business problems. Able to quickly assess problems and identify resolutions
• Provide ERP software expertise and operational knowledge to help business process owners and team members in conducting fit/gap analysis and evaluation of design and process choices to make best practice decisions. Focus includes continued process and workflow analysis, enhanced module functionality, and application/upgrade support
• Works with customers and IT teams to develop requirements, maintain application configuration, test, and supports and provide expert analysis for the Ellucian Banner software module(s). Provides functional support and operational knowledge to lead the design, configuration and implementation of the application software modules or database and/or technical components
• Monitors records systems to ensure the integrity of the data. Identifies data issues within the Banner software and resolves issues in a timely manner
• Responds to standard information requests; answer questions and finds solutions to unusual system problems. Assist with the creation and delivery of end-user training and training materials. Provides initial post implementation support to end users on production system
• Responsible for the test scenarios/scripts, coordinate testing efforts, participates in testing of designed solution and verify/validate results of conversion efforts and testing results
• Provide support through day-to-day tracking and follow up on issues and questions or daily operations

Competencies
Knowledge, Skills and Abilities

• Ability to drive the design or review of test cases, process change requests, and manage a project's scope, acceptance, installation and deployment of software applications
• Knowledge of higher education enrollment, scheduling, financial aid and curriculum
• Ability to independently apply technical judgement, solve a wide range of problems, develop practicable and thorough solutions, use effective communication and listening skills, and apply consultative skills
• Assess user needs and provide appropriate support
• Ability to analyze data requirements and access methods, coordinate and implement data exchanges and conversions, and integrate multiple applications and/or systems
• Advanced knowledge of Microsoft Office (specifically, Word, Excel and Outlook) to implement, develop and maintain computer-based business operations. Advanced knowledge of large database systems (specifically Ellucian Banner) to implement, develop and maintain computer-based business operations
• Self-motivated to stay current with emerging technologies and recommend and implement improvements. Self-motivated to stay current with emerging office technologies and recommend and implement improvements
• Ability to independently apply technical judgement, solve a wide range of problems, develop practicable and thorough solutions, use effective communication and listening skills, and apply consultative skills to assess user needs and provide appropriate support
• Facilitates decision making process required to successfully execute project plans and contribute to the creation of an accurate project plan and task list
• Ability to develop and maintain positive working relationships with faculty and staff across the college to foster collaboration with effective results in support of student learning, achievement and student success
• Ability to evaluate current business processes and determine how the business office can work most efficiently within the confines of Ellucian Banner, and to be able to make relevant recommendations for changes to both office procedures and the student system and then assist in implementing those changes
• Confer regularly with immediate supervisor, other department personnel and/or various firms/organizations/individuals external to the College to exchange information and resolve problems
• Ability to balance priorities to accomplish assigned tasks within the required time frame and to be able to shift quickly between several tasks without loss of continuity
• Ability to express ideas effectively in oral and written form. Competence to compose and edit correspondence, proposals and reports that may require the ability to relay complex or adverse information with tact and diplomacy
• Ability to accept and provide effective supervision, assignments, change and correction
• Engage in meaningful and intentional professional development appropriate for areas of responsibility
• Carry out all responsibilities and objectives in a professional manner
• Maintain professionalism when dealing with all staff and other customers while fostering positive working relationships
• Accept and render constructive criticism in a professional manner

Qualifications

Required Education/Experience

• Associate's degree in business administration, computer science or other related field

Preferred Education/Experience

• Bachelor's degree in business administration, computer science or other related field
• Minimum of two years working experience in performing business analyst functions

Supplemental Information

Span of Authority/Control
Decisions made independently by this position

• Decisions regarding the day-to-day activities for ERP

Decisions referred to the supervisor or other individual

• Broad, strategic decisions about the vision and direction of the College and the strategic direction of OTS will be referred to the CIO

Working Conditions

• Typical Monday through Friday, 8:00 am - 5:00 pm work schedule, with an expectation for additional work hours when necessary

Other Job Specific Requirements

• All federal/state laws and requirements will drive solutions performed by the incumbent

Other Expectations

• Perform other duties as assigned
• Will have contact - in person, by email, or by phone - with staff, students, and the general public
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands. The position description is not inclusive of all responsibilities and expectations and may be amended with or without prior notice.

INSURANCE (Coverage fully or partially funded by the College)
Health Insurance
Health insurance will become effective on the first of the month following 60 days of employment, provided that insurance enrollment forms are submitted. There are two plans for employees to choose from, both administered by Blue Cross and Blue Shield. With either plan, you have access to a network of over 10,000 medical and mental health providers in Texas. Both plans include a comprehensive prescription drug program through Optum Rx.

Employee's premium is fully funded by the College and State. Dependent premiums are funded 75% by the College and State, and 25% by the employee.

Basic Life Term Life Insurance
The State provides employees a term life insurance policy of $5,000 with $5,000 accidental death and dismemberment.

Long-Term Disability
This benefit is made available by the State and is fully funded by the College. Approved benefit pays 60% of insurance salary after 180-day elimination period. Benefits are paid until your return to work, reach full Social Security retirement age or are no longer considered disabled under the plan.

Optional Term Life Insurance
With this optional plan, employees may purchase one to four times their annual salary in life insurance. The College funds one times the annual salary premium not to exceed $120 annually.

OPTIONAL INSURANCE (Coverage fully funded by the employee)
Dental Insurance
Two dental insurance plans are available to full-time employees and eligible dependents.

Vision Insurance
The health insurance plan covers some vision and eye health services, but does not cover the cost of eyeglasses and contact lenses. Additional vision insurance is offered to full-time employees and eligible dependents to help offset those costs.

Voluntary Accidental Death and Dismemberment
This optional benefit provides additional financial support when there is an accidental death or injury of a certain type.

Short-Term Disability
If claim is approved, this optional benefit pays 66% of monthly salary after a 30-day elimination period up to five months.

Cancer/Intensive Care Plan/Heart Plan/Accident Plan
Several optional plans are available to employees and eligible dependents through AFLAC.

Dependent Term Life Insurance
An optional term-life insurance policy of $5,000 with accidental death and dismemberment is available for all eligible dependents.

Tobacco User Premium
All participants enrolled in a Texas Employees Group Benefits Program (GBP) health plan must be certified as a tobacco user or non-user. Tobacco users of any age - adults and minors - are charged the $30 tobacco user premium each month.

RETIREMENT
Retirement
The Teacher Retirement System of Texas (TRS) is provided and required for all full-time employees. Full-time faculty an eligible administrative employees may elect the Optional Retirement Program (ORP) as an alternative to TRS.

TJC Alternative Retirement Plan
The College contributes on a monthly basis 4% of a full-time employee's salary into an alternative retirement plan administered by TIAA-CREF. Additionally, if an employee contributes 1%, 2% or 3%, the College will make a matching contribution for a total of 6%, 8% or 10% respectively. Some vesting requirements will apply.

Tax-Sheltered 403(b) Plans
An optional retirement plan available to full-time employees. Employees may contribute up to the annual IRS maximum limitation in voluntary retirement savings to various approved vendors.

457 Deferred Compensation Plan
An optional retirement plan available to full-time employees. Employees may contribute to the annual IRS maximum limitation in this voluntary retirement savings plan.

HOLIDAYS AND LEAVE
Vacation
Only 12-month employees are eligible to accrue vacation time on a monthly basis.

• 10 days for 1-7 years of service
• 12 days for 8-10 years of service
• 15 days for 11-15 years of service
• 20 days for 16+ years of service

Sick Leave
Full-time employees accrue 8 hours per month per contract length, with a maximum accrual of 90 days.

Holidays

• New Year's Day
• Martin Luther King Jr. Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

Reduced Operations Periods

• Spring Break (5 weekdays)
• Thanksgiving Break (5 weekdays including Thanksgiving Day)
• Winter Break (7 to 12 weekdays)

PROFESSIONAL AND CONTINUING EDUCATION
Professional Development
The cost of tuition in selecting Continuing Education courses offered by the College may be covered under the Employee and Family Scholarship program. Additional professional development opportunities may be afforded to employees at no cost with prior supervisor approval.

Enrollment in TJC Credit Classes
The Employee and Family Scholarship, subject to availability of funds, is offered to full-time employees and their eligible dependents for applicable courses. The scholarship covers: Tuition (excludes out-of-district surcharge), General Education Fee, Student Life Fee, Health Services Fee, Registration Fee, Parking Fee, Distance Education Fee, Lab Fee and the College Preparatory Fee.

The Tuition Exemption program allows for the exemption of all tuition and fees for credit courses and approved non-credit courses for full-time employees meeting applicable guidelines.

OTHER BENEFITS
TJC Event Attendance
Free admission to regular season College sporting events for employees and immediate family.
Free admission for two to most cultural arts events on campus.

Library Use
Employees may utilize the Vaughn Library and Learning Resource Center.

Fitness Facility Use
Employee and immediate family use of the Apache Recreation Center - an indoor weight and exercise center, 18-hole disc golf course, covered basketball course, and outdoor ping-pong table and cornhole. The cost is $5 per ID.

Disclaimer: These benefits are subject to change without notice. The College reserves the right to change, modify and/or terminate any program with or without reason or notice. This is intended for informational purposes only and does not constitute any agreement on the part to Tyler Junior College to provide employment to or benefits for the prospective employee.

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