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Usability Researcher

3 months ago

Redmond, United States BCforward Full time

Usability Researcher

BCforward is currently seeking a highly motivated Usability Researcher opportunity in Redmond ,WA.

Position Title: Usability Researcher

Location: Redmond, WA
Anticipated Start Date: ASAP

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12 Months

Job Type: Full time Contract
Pay Range: $70 to $75

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Requirements:

Job Description:

Title: Usability Researcher
Location: Redmond, WA (Hybrid)
Duration: 12 Months

Summary:

This role is for an experienced planning and usability researcher who can work independently with guidance to support foundational research and evaluative design usability testing. This role supports Viva Horizontals which is the cross-suite solution area of the Viva Employee Experience product. This position will work directly with the Principal UX Researcher focused on the Viva Horizontals product area. The position is located within the Viva Studios Design team, which is part of the Experiences & Devices Engineering Organization.

We are looking for this role to be based in the Puget Sound area as some in office time may be required.

Job Responsibilities:

  • Conduct B2B UX research on one or all of the following types of audiences - individual employees, People leaders (execs, senior leaders, managers), IT Admins/Managers, and HR / Data analysts.
  • Work directly with Design and Product Management partners on key priority design projects from early-stage foundational user research to iterative design evaluations.
  • Perform ongoing UX Health studies to evaluate if design-built experiences are at the appropriate level for release to engineering.
  • Devise and evaluate methods and procedures for collecting data, such as moderated and unmoderated interviews, group discussions, and surveys.
  • Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers and stakeholders
  • Work priorities aligned directly to needs of design team first with guidance from Viva Insights UXR and Principal UXR Manager, in partnership with the Viva Insights Design team.

    Ideal Education/Experience:
  • 5-7 years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology
  • Degrees or certifications required:
    • An advanced degree in HCI (human-computer interaction), market research, human factors, psychology, or a related field with a strong emphasis on research techniques and understanding humans / designing technology to meet their needs, or a BA/BS in one of these fields with significant industry experience
    • Years of valid experience is most important over a specific degree
  • Disqualifiers: Candidates with
    • less than 5 years, no B2B audience experience (employees and workers), not looking for heavy quantitative researcher, must be able to understand the business strategy
  • Best vs. Average: The ideal resume would contain
    • Qualitative data research, 5+ years of experience, Figma, User Testing, Playbook US, Respondent.IO, Qualtrix (nice to have), PowerPoint/Word/Excel. Individuals must be able to work in a matrixed department, must be a strong partner, and act proactively.
  • Performance Indicators: Performance will be assessed based on
    • How well they partner, how they independently manage their research, presentation (impact focused)
  • industry setting
  • Track record of operating independently, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.
  • Experience in presenting and socializing research insights.
  • Experience with AI related product solutions would be a plus.
  • An advanced degree in HCI (human-computer interaction), market research, human factors, psychology, or a related field with a strong emphasis on research techniques and understanding
  • humans / designing technology to meet their needs, or a BA/BS in one of these fields with significant industry experience
  • Qualitative early-stage foundational research experience to understand and build out user role needs, jobs to be done, and challenges.
  • Qualitative evaluative research experience and UX Health research (e.g. Heuristic Reviews, Experience Reviews, iterative Usability testing)
  • Business To Business research experience is a key requirement in this role
  • You are eager to learn and understand about user audiences, their behaviors, context(s) and motivations - across all phases of the customer lifecycle and user journey
  • Can demonstrate strong empathy for these users while balancing the vision and constraints of stakeholders
  • Experience working in a fast-paced technology environment that requires independent time management, task prioritization, and flexibility
  • Verbal and written communication skills and good interpersonal partnering skills.
  • Experience building strong collaborative relationships with peers and stakeholders
    Candidate Requirements
  • Years of Experience Required: 5-7 overall years of experience in the field.
    • 5-7 years of hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting


Top 3 Hard Skills Required + Years of Experience

Unmoderated/Moderated User Testing | Required 5 Years of Experience Analysis and Reporting | Required 5 Years of Experience Balancing Multiple Studies | Required 5 Years of Experience

3 fundamentals to note as well:

1. Expertise in everyday research tools (tech savvy with tools proficient for bare minimum)

2. Fully independent in usage of tools (Figma, PowerPoint, excel, screen sharing, etc.).

3. Propelling projects forward is required

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 223756 when responding to this ad.