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UX Researcher

2 months ago

Redmond, Washington, United States BCforward Full time
Job Title: UX Researcher

BCforward is seeking a highly motivated UX Researcher to join our team. As a UX Researcher, you will be responsible for conducting research to quantify UX progress and uncover deep customer insights needed to influence product decisions.

Responsibilities:
  • Planning and executing remote usability studies (unmoderated and moderated), and quantitative UX research focused on Benchmarking.
  • Analyzing and synthesizing data into scorecards, video compilations and issue tracking.
  • Sensemaking across data sources, prioritizing issues, and tracking impact of research.
Requirements:
  • Strong project management, organization, and planning skills with an attention to detail.
  • Skilled at coordination and collaboration, naturally curious and an eager problem solver.
  • At least 2 years of UX researcher experience, or 1 year in UX research with 2+ years in related product making roles (design, data science, or project management).
  • Industry experience effectively partnering with teams to improve the user experience based on research results or customer feedback.
  • Experience analyzing quantitative data and tracking metrics.
  • Experience with qualitative research methods and insight synthesis.
Preferred Qualifications:
  • Experience with online research tools, video editing and/or benchmark research methods.
  • Experience with productivity tool research on mobile devices (phones and tablets for both iOS and android devices).
  • Experience and demonstrated skill with qualitative usability methods, including observing, understanding, and synthesizing human behavior into insights, and driving the voice of the customer in product development.
About BCforward:

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.

We are an equal opportunity employer and welcome applications from diverse candidates. Please submit your resume in Word format, referencing job code when responding to this ad.