Dispatcher

3 weeks ago

Rockville, United States F.H. Furr Full time
Overview

About Us:
  • F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
  • A proud major player in the residential home services business for over 42 years
  • Serving Northern Virginia, Southern Maryland, and DC with over 750 employees, from our headquarters in Manassas, VA
Why Choose Us:
  • Competitive compensation and benefits package
  • Join a dedicated support team committed to your success
  • Thrive in a dynamic and fast-paced work environment
  • Be part of a reputable company with a legacy of excellence
  • Opportunities for growth and advancement
What We Need:

F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service

Responsibilities:
  • Efficiently schedule and dispatch field technicians for service calls and projects
  • Prioritize service requests based on urgency and location
  • Communicate effectively with customers to confirm appointments and provide updates
  • Coordinate with the team to allocate resources for emergency calls
  • Monitor field technicians' progress and adjust schedules as needed
  • Maintain accurate records of service calls and technician activities
Qualifications:
  • Proven experience in a dispatching or scheduling role
  • Strong organizational and multitasking skills
  • Excellent communication and customer service abilities
  • Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)
  • Ability to work in a fast-paced, deadline-driven environment
  • Detail-oriented and able to accurately record and relay information
Benefits:
  • Company-paid Medical, Dental, and Vision Insurance
  • 401(K) Plan
  • Company-paid Long-Term Disability and Life Insurance policies
  • Short-term disability and voluntary life insurance options
  • Generous PTO and Holiday Plan
  • Opportunities for professional development and advancement


Join our team and be a crucial part of delivering exceptional service to homeowners. Help us make homeowners' lives more comfortable and secure.

If you are a motivated and organized professional ready to take on a key role in our operation, apply today

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law.

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