Dispatch Manager

2 weeks ago

Rockville, United States FH Furr Full time

Overview

Who/What Are We Looking For?

The Dispatch Manager is responsible for building a strong team and shaping a positive experience for both our employees and our customers. The Dispatch Manager will ensure that our Dispatchers are meeting their goals and will use effective management skills for interviewing, hiring, training, and retaining employees.

Essential Duties & Responsibilities:

* Responsible for coaching and developing team members, including setting performance goals and objectives
* Conduct performance evaluations for employees, address employee issues, and deliver corrective action as needed
* Assist with the hiring and training of new employees
* Assist the team during high volume call times and peak season
* Communicate policy updates to employees through team meetings
* Document all coaching/development sessions in a timely manner
* Manage the day-to-day operations of the team, including daily administrative duties such as timecard administration and payroll, as required
* Manage escalated customer issues and work directly with customers to bring about resolution in a timely and efficient manner
* Other related duties and responsibilities as assigned and/or required

Qualifications:

* 2-5 years Customer Service/Call Center/Dispatch experience
* Minimum one year of management or supervisory experience; call center or dispatch experience preferred
* Demonstrate coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness
* Leadership skills to effectively develop, lead, inspire and motivate a high performing team
* Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relations problems
* Detail oriented, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules
* Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes
* Ability to work a flexible schedule to meet the needs of the business and performance requirements

Who Are We?

* F. H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"
* 43-year-old residential home services business with over 750 employees spread across 9 offices
* Service Northern Virginia, Southern Maryland, and DC out of our Manassas, VA main office

What Do We Have?

* Top-notch facilities/office environment
* Excellent support staff
* Job stability
* Great compensation
* Industry-leading benefits package
* Room for growth and improvement
* Forward-thinking management team



Benefits Offered:

* Competitive salary with great bonus potential
* Family atmosphere with a welcoming team and great resources
* Company-paid Medical, Dental, and Vision Insurance
* 401(K) with a company match
* Company-paid Long-Term Disability Insurance
* Company-paid life insurance policy
* Short term disability and voluntary life insurance
* Paid Vacations, Holidays, and Sick days

F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law.

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