Dispatch Manager

4 weeks ago

Rockville, United States F.H. Furr Full time

Overview: Who/What Are We Looking For?

?

The

Dispatch

Manager

is responsible for

building

a strong team

and shap

ing

a positive

experience

for both our employees and our customers

. The

Dispatch

Manager will ensure th

at our Dispatchers

are meeting their goals and

will

use effective management skills for interviewing, hiring, training, and

retaining

employees.

Essential Duties &

Responsibilities:

Responsible for

coaching and developing team members

, including

set

ting

performance goals and

objectives Conduct performance evaluations for employees, address employee issues, and deliver corrective action as needed Assist

with the hiring

and training

of new employees Assist

the team during high volume call times and peak season C

ommunicat

e

policy updates

to employees

through team meetings D

ocument all coaching/development sessions

in a timely manner M

anage the day-to-day operations

of the team

,

including

daily administrative duties

such as

timecard

administration and payroll

,

as

required Manage

escalated customer issues and

work

directly with customers to bring about resolution in

a timely

and efficient manner O

ther related duties and responsibilities as assigned and/or

required

Q

ualifications:

?

2-5 years Customer Service/Call Center/Dispatch?experience? Minimum?one?year?of?management or supervisory experience; call center?or?dispatch experience preferred? Demonstrate?coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and

assist

employees?to?achieve

a high level

of success and productiveness? Leadership skills to effectively develop, lead, inspire and?motivate a high performing team? Effective problem solving/process improvement skills used to

identify

and resolve day-to-day operation?and employee relations problems? Detail oriented

, organizational, prioritization and time management skills; experience building daily/weekly structure in schedules? Takes

a proactive

role in bringing?about change, applying new ways to develop the business through improved management of people and processes? Ability to work a flexible schedule to meet the needs of the business and performance requirements?

Who Are We? F. H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best" 43

-year-old

residential home services

business with over

750

employees

spread across 9 offices

? Service Northern Virginia, Southern Maryland, and DC?out of our Manassas, VA

main office

What Do We Have? Top-notch facilities/office environment Excellent support staff Job stability Great compensation Industry-leading benefits package Room for growth and improvement Forward-thinking management team

?? Benefits Offered:

?

Competitive salary with great bonus potential Family atmosphere with a

welcoming

team and

great

resources Company-paid Medical, Dental, and Vision Insurance? 401(K) with a company match? Company-paid?Long-Term?Disability Insurance? Company-paid life insurance policy? Short term disability and voluntary life insurance? Paid Vacations, Holidays, and Sick days

F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law.

#J-18808-Ljbffr

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