Delivery Dispatcher

3 weeks ago


Rockville, United States Chick-fil-A | Rockville Research Row CFA Full time

The Chick-fil-A Delivery Dispatcher leads the daily operational process of our Chick-fil-A Research Row Delivery team. This position assigns deliveries for the delivery drivers to ensure a remarkable and personalized experience for each guest. This position works closely with leadership to ensure excellence in this area of business. At Chick-fil-A, a Delivery Dispatcher must be a friendly, enthusiastic individual with a passion for excellence and service who enjoys taking care of the guests needs. Chick-fil-A is a great opportunity for people of all backgrounds, and no experience is necessary.

**Duties and Responsibilities**:

- On-boarding_
- Conduct a delivery driver on-boarding and training for all new hires.
- Operations_
- Oversee the speed, customer service, and accuracy of the Delivery Team.
- Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.
- Dispatch orders throughout the day to ensure deliveries are on-time - this is the main responsibility of this role each day.
- Oversee the maintenance of the fleet.
- Strategically route drivers and manage orders accurately and efficiently.
- Customer Recovery_
- Oversee and lead the recovery of customers when issues or problems arise with order accuracy, late orders, and other issues that create a bad customer experience.

**Benefits**:

- Competitive Pay
- Closed Sundays
- Free Meals while working
- Flexible Hours
- Sundays off

**Qualifications & Experience**:

- Technically minded with the ability to fix technical issues.
- Willing and able to work in a physically demanding role (work on foot for several hours).
- Demonstrated past leadership experience.
- Ability to coach, motivate and lead other team members.
- Ability to multi-task in a fast-paced environment

**Operation hours are from 10:30am 10:00pm, Monday - Saturday**

Must be 18 years of age or older, have a driving background check completed, have a good driving record, have a reliable vehicle that is always kept clean inside and out, complete be able to work on the weekends, and be authorized to work in the U.S.

Pay: $16.00

**Benefits**:

- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**REQUIREMENTS**:



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