Sr. Manager, Service Desk

1 month ago

Tampa, United States Vaco Full time
Location: Tampa (Carrollwood Area), onsite 4 days/week
Team Size: 6

75%: service desk management
25%: asset management (lifecycle asset management)
Need to have experience in enterprise service management

Responsibilities:
  • Manage day-to-day operations in Information Technology, including Technical Services, Systems Administration, Service Desk, and End User Technology.
  • Develop and implement advanced IT strategies that position the company at the forefront of the industry.
  • Provide innovative solutions that enhance cost efficiency, functionality, and reliability for clients.
  • Design, implement, and maintain ITSM processes and workflows in alignment with best practices.
  • Configure and manage ITSM platforms to meet business goals, service level agreements, and regulatory requirements.
  • Collaborate with teams to identify opportunities for improvement and implement necessary changes.
  • Ensure thorough documentation, training, and support for ITSM processes and tools.
  • Oversee and evaluate peer and subordinate contributions to IT architecture and deliverables.
  • Work closely with department heads to identify technologies that enhance efficiency and align with company objectives.
  • Lead, develop, and mentor a high-performing IT team.
  • Manage IT operational and capital budgets and ensure alignment with organizational goals.
  • Define and track KPIs to drive continuous improvement in IT support services.
  • Develop and enforce endpoint policies, procedures, security standards, and disaster recovery plans.
Required Experience and Qualifications:
  • 6 years of leadership experience managing Service Desk, End User Technology, and Field Services teams.
  • 5 years of experience in ITSM administration, covering areas such as Service Desk, Knowledge Management, Asset Management, and Workflows.
  • Proven ability to design, develop, and implement complex ITSM enterprise solutions.
  • Bachelor's degree in Computer Science, Information Technology, or a related field; relevant experience will be considered.
  • Expertise in supporting End User Technology, including Windows environments, patching, encryption, and Active Directory.
  • Strong process and workflow improvement skills, with comprehensive knowledge of IT best practices and trends.
  • ITIL Foundation Certification is preferred.
  • Experience working in 24/7/365 environments.
  • Experience managing budgets and developing efficient cost strategies.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
  • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here .
  • Virginia residents may access our state specific policies here .
  • Residents of all other states may access our policies here .
  • Canadian residents may access our policies in English here and in French here .
  • Residents of countries governed by GDPR may access our policies here .
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

  • IT Service Desk Manager

    4 weeks ago

    Tampa, Florida, United States Virtual Full time

    Job Title: Sr. Manager, Service DeskLocation: Tampa (Carrollwood Area), onsite 4 days/weekTeam Size: 6Job Summary:We are seeking a highly experienced Sr. Manager, Service Desk to lead our IT team in delivering exceptional service to our clients. The successful candidate will have a proven track record of managing service desk operations, asset management,...

  • IT Service Desk Manager

    1 week ago

    Tampa, Florida, United States Greenway Health Full time

    Job SummaryWe are seeking an experienced IT professional to manage system and network infrastructure and security. The Manager, IT Service Desk is responsible for ensuring quality and professional desktop support to Greenway employees and contractors.Key ResponsibilitiesManage teams across multiple locationsEnsure a timely response by Service Desk Engineers...

  • Sr Service Desk Technician

    5 months ago

    Tampa, United States Occam Solutions Full time

    Occam Solutions is looking for a Senior Service Desk Technician, AFB MacDill. The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is an expert with industry standard desktop operating systems and office automation...

  • Service Desk Engineer

    4 weeks ago

    Tampa, FL , USA, United States Bowman Williams Full time

    Service Desk Engineer (MSP/ConnectWise) Job DescriptionWe are seeking a highly skilled Service Desk Engineer (MSP/ConnectWise) to join our Cloud Services team. As a Service Desk Engineer (MSP/ConnectWise), you will provide direct technical support for clients, while also supporting the helpdesk team with escalated tickets.Key Responsibilities:Provide...

  • IT Service Desk Manager, Tampa, FL

    7 days ago

    Tampa, Florida, United States Greenway Health Full time

    IT Service Desk Manager Job DescriptionWe are seeking an experienced IT professional to manage system and network infrastructure and security as an IT Service Desk Manager. The Manager, IT Service Desk is responsible for ensuring quality and professional desktop support to Greenway employees and contractors.Key Responsibilities:Manage teams across multiple...

  • Front Desk Manager

    5 months ago

    Tampa, United States Hersha Hospitality Management Full time

    Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service. Potential Career Path Front Office Manager - Rooms Division Manager - Assistant General Manager Essential Job Functio Front Desk Manager, Front Desk, Operations, General Manager, Monitoring, Division Manager

  • IT Service Desk Manager, Tampa, FL

    2 weeks ago

    Tampa, United States Greenway Health Full time

    You Belong at Greenway Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future...

  • Hotel Front Desk Manager

    2 weeks ago

    Tampa, Florida, United States Crestview Management, LLC Full time

    Job Title: Hotel Front Desk Supervisor Job Summary: We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Marriott Tampa Westshore. As a key member of our front desk team, you will be responsible for overseeing the daily operations of the front desk area, ensuring excellent customer service, and maintaining a clean...

  • IT Service Desk

    3 months ago

    Tampa, United States C4 Technical Services Full time

    IT Service Desk Work Location: Remote Description Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps. Responsible for safeguarding confidential information and documenting issues and resolutions. The Technology Specialist has the experience and...

  • Hotel Front Desk Manager

    2 weeks ago

    Tampa, Florida, United States Crestview Management, LLC Full time

    Job Summary:The Front Desk Manager is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized front desk area.Key Responsibilities:* Supervise and train front desk staff to provide exceptional customer service* Ensure a...

  • Service Desk Analyst

    1 month ago

    Tampa, Florida, United States MUFG Bank, Ltd. Full time

    Job SummaryIn this role, the Service Desk Analyst will serve as the primary point of contact for all incidents and service requests, based on prioritization and urgency/impact, as reported by business stakeholders.The position will also be responsible for ensuring standardized and comprehensive troubleshooting steps are performed for each individual...

  • IT Manager

    1 month ago

    Tampa, Florida, United States Refresco Full time

    Job Title: Sr. Manager, Service DeskAbout the Role:We are seeking a highly experienced and self-motivated IT leader to join our team as a Sr. Manager, Service Desk. As a key member of our IT organization, you will be responsible for leading our Service Desk team and driving process improvements across multiple toolsets and systems to reduce customer effort...

  • Sr. Manager, Info Technology

    3 months ago

    Tampa, United States Refresco Full time

    Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table.   We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production...

  • Service Desk Specialist

    4 weeks ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job Title: Service Desk TechnicianJoin General Dynamics Information Technology (GDIT) as a Service Desk Technician and play a critical role in ensuring the smooth operation of our clients' systems. As a Service Desk Technician, you will be the primary point of contact for customers, providing timely and effective support to resolve technical issues.Key...

  • Service Desk Analyst

    2 weeks ago

    Tampa, Florida, United States MUFG Bank, Ltd. Full time

    Job SummaryIn this role, the Service Desk Analyst will serve as the primary point of contact for all incidents and service requests, based on prioritization and urgency/impact, as reported by business stakeholders.The position will also be responsible for ensuring standardized and comprehensive troubleshooting steps are performed for each individual...

  • Service Desk Technician

    1 month ago

    Tampa, Florida, United States Occam Solutions Full time

    Junior Service Desk TechnicianOccam Solutions is seeking a highly skilled and motivated Junior Service Desk Technician to join our team at AFB MacDill. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our end-users, ensuring seamless resolution of hardware, software, network, and applications...

  • Service Desk Technician

    2 months ago

    Tampa, Florida, United States Occam Solutions Full time

    Junior Service Desk TechnicianOccam Solutions is seeking a highly skilled and motivated Junior Service Desk Technician to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our end-users.Key Responsibilities:Provide hardware, software, network, and applications problem resolution via...

  • Jr Service Desk Technician

    3 months ago

    Tampa, United States Occam Solutions Full time

    Occam Solutions is looking for a Junior Service Desk Technician, AFB MacDill. The Jr. Service Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Must demonstrate excellent verbal and written communication skills. Specific...

  • Service Desk Technician

    4 weeks ago

    Tampa, Florida, United States Occam Solutions Full time

    Junior Service Desk TechnicianOccam Solutions is seeking a highly skilled and motivated Junior Service Desk Technician to join our team at AFB MacDill. As a key member of our support team, you will be responsible for providing top-notch technical support to our end-users, ensuring their hardware, software, network, and applications issues are resolved...

  • IT Service Desk Technician

    1 week ago

    Tampa, United States Penske Truck Leasing Full time

    About Penske:Most people know us for our big yellow trucks. But we're so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people.We are experiencing rapid business growth and have added...