Jr Service Desk Technician

3 months ago

Tampa, United States Occam Solutions Full time

Occam Solutions is looking for a Junior Service Desk Technician, AFB MacDill. The Jr. Service Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Must demonstrate excellent verbal and written communication skills.

Specific Responsibilities: Service Desk Technicians (SDTs) must be able to clearly communicate via phone, portals, email, and instant messaging with end users and technicians. Will be required to work rotating shift schedules to include nights, weekends, and holidays.

After a probationary and training period Junior HDTs should be qualified to perform the following functions:
• Serve as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end user enterprise.
• May be required to provide VIP level support to USSOCOM executive level users and their staff.
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
• Document, track, resolve, and report on problems and work orders using Remedy ticketing system.
• Create, modify, delete user accounts via Active Directory and associated support tools.
• Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
• Ability to install, maintain, and troubleshoot network, system, and application software.
• Apprentice level technical knowledge of workstation hardware and Microsoft Technologies.
• Apprentice level technical knowledge in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
• Must be familiar with Dameware and Terminal Services.
• May be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
• Perform other duties as required.

Minimum Required Qualifications:
• Must achieve DoD 8570 IAT Level I certification within 90 days of hire.
• Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re-certification.
• Possess current TS/SCI.

Preferred Qualifications:
• DoD 8570 IAT Level II certification.
• Special Operations Force experience.

  • Service Desk Technician

    1 month ago

    Tampa, Florida, United States Occam Solutions Full time

    Junior Service Desk TechnicianOccam Solutions is seeking a highly skilled and motivated Junior Service Desk Technician to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our end-users.Key Responsibilities:Provide hardware, software, network, and applications problem resolution via...

  • Service Desk Technician

    3 weeks ago

    Tampa, Florida, United States Occam Solutions Full time

    Junior Service Desk TechnicianOccam Solutions is seeking a highly skilled and motivated Junior Service Desk Technician to join our team at AFB MacDill. As a key member of our support team, you will be responsible for providing top-notch technical support to our end-users, ensuring their hardware, software, network, and applications issues are resolved...

  • Sr Service Desk Technician

    5 months ago

    Tampa, United States Occam Solutions Full time

    Occam Solutions is looking for a Senior Service Desk Technician, AFB MacDill. The Senior Service Desk Technician will have many responsibilities such as: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is an expert with industry standard desktop operating systems and office automation...

  • Service Desk Technician

    1 week ago

    Tampa, Florida, United States Occam Solutions Full time

    Job Summary:Occam Solutions is seeking a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing technical support to our end-users, resolving hardware, software, and network issues, and ensuring that our systems are running smoothly.Key Responsibilities: Provide technical support to...

  • Service Desk Technician

    1 month ago

    Tampa, Florida, United States Occam Solutions Full time

    Junior Service Desk TechnicianOccam Solutions is seeking a highly skilled and motivated Junior Service Desk Technician to join our team at AFB MacDill. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our end-users, ensuring seamless resolution of hardware, software, network, and applications...

  • Service Desk Technician

    4 weeks ago

    Tampa, FL , USA, United States General Dynamics Full time

    Job Title: Service Desk TechnicianJoin General Dynamics Information Technology (GDIT) as a Service Desk Technician and play a critical role in ensuring the smooth operation of our clients' IT systems. As a Service Desk Technician, you will be the primary point of contact for users, providing technical support and resolving issues in a timely and professional...

  • Junior Service Desk Technician

    1 week ago

    Tampa, Florida, United States Occam Solutions Full time

    Job Title: Junior Service Desk TechnicianOccam Solutions is seeking a highly skilled and motivated Junior Service Desk Technician to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our end-users.Key Responsibilities:Provide hardware, software, network,...

  • Mid-Level Service Desk Technician

    3 weeks ago

    Tampa, United States Occam Solutions Full time

    Occam Solutions is looking for a Mid Level Service Desk Technician, AFB MacDill. The Mid Service Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Is proficient with industry standard desktop operating systems and office...

  • IT Service Desk Technician

    6 days ago

    Tampa, United States Penske Truck Leasing Full time

    About Penske:Most people know us for our big yellow trucks. But we're so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people.We are experiencing rapid business growth and have added...

  • IT Service Desk Technician

    2 weeks ago

    TAMPA, United States Penske Truck Leasing Full time

    About Penske: Most people know us for our big yellow trucks. But we’re so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people. We are experiencing rapid business growth...

  • IT Service Desk Technician

    2 weeks ago

    Tampa, United States Penske Truck Leasing Full time

    Job DescriptionAbout Penske:Most people know us for our big yellow trucks. But we’re so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people.We are experiencing rapid business growth and...

  • IT Service Desk Technician

    6 days ago

    TAMPA, United States Penske Truck Leasing Full time

    About Penske: Most people know us for our big yellow trucks. But we’re so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people. We are experiencing rapid business growth...

  • IT Service Desk Technician

    2 weeks ago

    Tampa, United States Penske Truck Leasing Full time

    About Penske: Most people know us for our big yellow trucks. But we’re so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people. We are experiencing rapid business growth and have...

  • IT Service Desk Technician

    2 weeks ago

    TAMPA, United States Penske Truck Leasing Full time

    About Penske: Most people know us for our big yellow trucks. But we’re so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people. We are experiencing rapid business growth...

  • IT Service Desk Technician

    2 weeks ago

    TAMPA, United States Penske Truck Leasing Full time

    About Penske: Most people know us for our big yellow trucks. But we’re so much more than that. At Penske we have a 50-plus year history of leading the transportation and supply-chain industry, delivering world-class and award-winning technology solutions and the key to our success is our people. We are experiencing rapid business growth...

  • Service Desk Specialist

    3 weeks ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job Title: Service Desk TechnicianJoin General Dynamics Information Technology (GDIT) as a Service Desk Technician and play a critical role in ensuring the smooth operation of our clients' systems. As a Service Desk Technician, you will be the primary point of contact for customers, providing timely and effective support to resolve technical issues.Key...

  • Help Desk Technician

    1 week ago

    Tampa, Florida, United States Metropolitan Ministries Full time

    About the Role:We are seeking a skilled Help Desk Technician to join our team at Metropolitan Ministries. As a Help Desk Technician, you will be responsible for ensuring the proper operation of computer systems, troubleshooting technical issues, and providing excellent customer service to our end-users.Key Responsibilities:Troubleshoot technical issues with...

  • Jr. Processor

    4 weeks ago

    Tampa, United States Paramount Residential Mortgage Group Full time

    Overview: With over 200 locations and well over 2,500 on our team, Paramount Residential Mortgage Group Inc. (PRMG) is one of the largest independently owned Mortgage Banks in the nation. The company is experiencing exponential growth in 2021 and will for many years to come. We are looking for highly qualified Jr. Processors to join our Retail team to help...

  • Help Desk Technician

    5 days ago

    Tampa, Florida, United States ECS Limited Full time

    Job Title: Help Desk TechnicianWe are seeking a skilled Help Desk Technician to join our team at ECS Limited. As a Help Desk Technician, you will be responsible for providing technical support to our customers, resolving issues, and ensuring that our systems are running smoothly.Key Responsibilities:Provide technical support to customers via phone, email,...

  • Help Desk Technician

    5 months ago

    Tampa, United States ECS Limited Full time

    ECS is seeking a Help Desk Technician to work in our Tampa, FL office. Please Note: This position is contingent upon [contract award OR additional funding]. Job Description: ECS is seeking a Help Desk Technician to work in our Tampa, FL location. This position is supporting our cloud based PAI environment called Argos, and allows for remote work with...