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Service Coordinator

2 months ago

Baltimore, United States Civic Works Full time
Job Details

Job Location
Elder Services - Baltimore, MD

Description

Position Summary

Description The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members in a senior affordable housing building, managed by CSI Support & Development (CSI). The Service Coordinator's responsibility is to enhance the ability for members to stay living independently in the co-op, and includes collaborating with members, the Co-op council and/or the liaison, assessing needs and linking members and community members to services, providing case management, planning and implementing educational opportunities promoting health and well-being, and developing and supporting meaningful engagement between members in the Co-op and those of the surrounding community. The Service Coordinator is an employee of Civic Works Inc. and part of a joint Civic Works/CSI team.

Primary Responsibilities:

  • Working collaboratively with the members, Council, and other committees of the Co-op;
• Coordinating as well as conducting complete psychosocial assessments for residents on a voluntary basis who may be at-risk or frail on an initial and ongoing basis;

• Helping transition applicants for residency by determining their current and potential needs;

• Coordinating and/or providing general case management and referral services;

• Maintaining accurate, complete, updated files on members, programs and activities through an online case management program;

• Participating in regular meetings with the Co-op team and the Civic Works service coordinator team and providing appropriate status reports;

• Establishing relationships with local service providers who are currently providing or could provide services to residents who are at-risk or frail, and monitoring the quality and effectiveness of their service delivery;

• Assuring that all service providers are "vetted" based on established criteria prior to making referrals;

• Assisting members to create and maintain informal support networks consisting of other members, family, and friends in their Co-ops and the community; • Continuously improve the quality of member and community services that are provided by participating in regular training, research, and evaluation of outcomes;

• Act as a liaison between community agencies, service providers and resident members;

• Plan and implement dynamic educational and group programs;
  • Maintain a directory of community services and make it available to resident members, their families, and staff
Qualifications

Education and Experience:
  • Associate degree or higher in social work, psychology, gerontology, counseling or related specialty, 1+ years of experience working with older adults in a community-based setting or equivalent combination of education and experience; or 3+ years of experience in case management or service coordination with older adults in a community-based setting;
• Must have knowledge of senior community and area resources;

• Demonstrated ability to work independently to achieve desired outcomes with older adults individually and in groups to fulfill the requirements of the HUD service coordinator program;

• Good oral, written and computer skills required. Must be able to accurately record and maintain resident information and documentation;

• Must be proficient in Microsoft Office products including Word, Excel and Publisher;

• Ability to work independently

Skills and Abilities:
  • Strong computer skills and database management skills are required.
  • Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
  • Exceptional personal responsibility for meeting goals and a track record of success.
  • Excellent oral and written communication skills.
  • Ability to prepare and submit accurate and reliable reports.
  • Ability to recognize problems, develop innovative solutions, and implement them.
  • Strong initiative and creativity, and able to excel while working independently
  • Committed to advancing racial equity across systems related to job access, job quality, and the environment.
  • Commitment to working in and creating diverse, equitable, and inclusive environments.