Service Coordinator

7 days ago

Baltimore, United States Housing Authority of Baltimore City Full time
About Us

Founded in 1937, The Housing Authority of Baltimore City (HABC) has kept the promise of public housing alive. It has done so by maintaining and modernizing its buildings and enriching the lives of its residents through innovative social services, recreational and educational programs, and job training initiatives. What makes HABC successful is the dedication of its employees and its history of strong leadership.

Position Summary

The primary purpose of this position is under general supervision, be responsible for the coordination, monitoring, and successful implementation of program services under the Housing Authority of Baltimore City Office of Resident Services. Duties include coordinating services, marketing the services to public housing residents, and the community, and identifying and selecting eligible residents for specialized support services. Assesses participating residents' skills and need for supportive services. Establishes and maintains relationships and works with participating community partners. Performance of the duties includes providing direct services and indirect support services to residents, including training and technical assistance. Performance of duties requires thorough knowledge of human service programs, experience working with disadvantaged populations and experience providing supportive services to low-income families.

All activities must support the Housing Authority of Baltimore City ("HABC" or "Authority") mission, strategic goals, and objectives.

Major Duties
  • Works directly with local partners to develop a strategic plan to implement support services under the Housing Authority of Baltimore City Office of Resident Services.
  • Performs extensive outreach and marketing to potential participants, residents, staff, and community partners.
  • Identifies, recruits, screens, engages, and retains eligible program applicants for specialized support services.
  • Assesses participating residents' skills, job readiness, and need for supportive services. Refers residents to internal and external partners as needed.
  • Coordinates, and provides support activities based on residents' needs and individual service plans.
  • Coordinates and implements program activities. Oversees the educational, counseling, employment, and other activities that are part of the support service deliverables.
  • Establishes and maintains contacts and relationships with community partners to ensure proper service coordination.
  • Works closely with appropriate administrative staff to ensure that the services meet outlined goals and objectives.
  • Serves as liaison with community partners.
  • Utilizes sound administrative practices and excellent judgment. Effectively interacts with co-workers and the public.
  • Maintains accurate and up-to-date data and files on services and activities. Provides statistical reports to the Service Coordinator Supervisor and/or his/her designee on the status and progress of the program showing achievements. Submits required progress reports and updates of accomplishments to date and results.
  • Completes performance reports to the appropriate parties showing achievements against the outputs and outcomes proposed in the various documents. Completes final reports that include financial statistical and narrative evaluating overall results when required.
  • Performs other duties as assigned.
Minimum Education, Training and/or Experience

Bachelor's degree in business administration, sociology, psychology, social work or related field(s) and a minimum of 3 years of progressively responsible experience in social welfare work, counseling, and/or experience working with low-income, disadvantaged, or underserved populations. An equivalent combination of education, training, and experience may be considered.

Special Requirements
  • Possession of a valid Maryland driver's license.
  • Must be able to be covered under the Authority's fidelity bond.
  • Must be able to be covered under the Authority's vehicle insurance policy.
Other Requirements
  • You must successfully pass a prescreening investigation, including employment and education verification, drug screening, and a physical examination.
  • Probationary Period: This is a full-time permanent position. Upon employment, you will be required to serve a 6-month probationary period.
  • All new employees are required to receive at least one COVID-19 vaccination shot in a two-shot series or be fully vaccinated prior to the date of hire.

This position will remain active until September 18th, 2024.

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