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Peer Counselor

2 months ago

New York, United States NYC Health Hospitals Full time

NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 500,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue's clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children's Psychiatric Emergency Program; and Cancer Services.

Job Description

Reporting directly to the supervising social worker, the SHOW peer counselor carries out protocols identified for the mental health and substance use treatment of adult designated patients. The peer counselor will provide direct peer support in the community to patients who are unhoused and with complex medical and behavioral health needs

Summary of duties and responsibilities:

  • Provides direct patient care on-site, including on nights and weekends, as agreed upon with the Clinical Supervisor or designee.
  • Documents and files findings, interventions, and plans in the patient Electronic Medical Record (EMR) and submits timely billing.
  • Comforts and reassures patients while providing information about recovery and acute distress
  • Provides orientation and support to patients and collaterals.
  • Helps patients to understand their role in their own recovery process and uses basic motivational interviewing techniques.
  • Uses personal experience as a recipient of behavioral health services (including co-occurring/substance use background) in role-modeling recovery and providing hope for other recipients.
  • Assists patients in seeking clarification about the treatment and recovery process.
  • Engages patients and helps motivate them to enter treatment and engage with care coordination.
  • Provides motivation to address ambivalence about change using basic motivational interviewing techniques.
  • Conducts overdose prevention trainings with patients and their families, including naloxone distribution.
  • Provides linkage to continuing care and community resources.
  • The peer counselor will provide direct peer support in the community to patients who are unhoused and with complex medical and behavioral health needs.
  • Assists with patient follow-up, outreach, and connection to services after discharge.
  • Conducts outreach and connection to services for a period after discharge.
  • Assists with patient documentation, tracking, and follow up.
  • Works with the treatment team to facilitate engagement with clinic services.
  • Collaborates with staff in maintaining appropriate documentation.
  • Participates in supervision, department staff meetings, and other program review meetings.
  • Receives supervision and support from substance use disorder treatment program and administrative leadership. In addition, receives task supervision from team leads with whom they work on other services
Minimum Qualifications

Assignment Level I
For Assignments in Mental Health:
1. Certification as a Peer Specialist (NYCPS) or Peer Specialist-Provisional (NYCPS-P) issued by the New York Peer Specialist Certification Board (NYPSCB); and
2. Satisfactory and documented completion of a formalized Peer Counselor/Specialist Training Program or one (1) year of full-time satisfactory experience working with consumers of mental health services as a peer counselor/specialist, peer advocate or in related human services.
For Assignments in Substance Use:
1. Certification as a Recovery Peer Advocate (CRPA) or Recovery Peer Advocate-Provisional (CRPA-P) issued by the New York Certification Board (ASAP-NYCB); and
2. Satisfactory and documented completion of a formalized Peer Counselor/Specialist Training Program or one (1) year of full-time satisfactory experience working with consumers of substance use disorder services as a peer counselor/specialist, peer advocate or in related human services.
For all other Assignments:
1. Satisfactory and documented completion of a formalized Peer Counselor/Specialist Training Program or one (1) year of full-time satisfactory experience working with consumers of mental health services as a peer counselor/specialist, peer advocate or in related human services; and
2. A High school diploma or its educational equivalent.
Assignment Level II
In addition to meeting the qualification requirements of Peer Counselor Level I, assignment to Level II requires:
1. One (1) additional year of experience, as described in Assignment Level I above.

NYC Health and Hospitals offers a competitive benefits package that includes:
  • Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
  • Retirement Savings and Pension Plans
  • Loan Forgiveness Programs for eligible employees
  • Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
  • College tuition discounts and professional development opportunities
  • Multiple employee discounts programs