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New Client Specialist

4 months ago

Killeen, United States Daniel Stark Law Full time
*THIS JOB IS NOT ELIGIBLE FOR TRANSITION TO PART-TIME*
Click here to preview the DS experience: DS Team Experience

Job Summary
The first impression our company makes to potential new clients is through our New Client Specialists. Through care and compassion, they create a safe place for callers to tell their stories and pinpoint the critical facts that will determine if Daniel Stark is the best firm to assist them, but the care does not stop there. Here at Daniel Stark Law, you as a team member will always find that care and compassion as you live out our core values. You'll have a team lead who invests in your personal and professional development.

The Breakdown
  • Evaluate incoming streams of leads with a sense of urgency
  • Walk-ins, Phone Calls, Texts, Emails
  • Gather critical information from potential clients (in person or over the phone)
  • Develop a deep understanding of various injury cases
  • Speak and Listen to potential clients with meticulous detail and compassion as they struggle with unexpected life changes
  • Lead potential clients through the decision of hiring a law firm with confidence
  • Guide potential clients through the sign-up process for an effortless client experience
  • Seamlessly navigate various channels of leads and software for prompt client assistance
  • Organize appointments with new clients and our Client Response Team members for a great client experience
  • Draft, review, and mail letters as needed

Skills and Qualifications
  • Ability to maintain control of a conversation with kindness and professionalism in person and on the phone.
  • Excellent Communication Skills
  • Compassion
  • Customer Service background +

Remarkable Qualifications (what sets you apart)
  • Spirit for competition
  • Ownership mentality
  • Desire for continuous improvement
  • Outstanding writing abilities
  • Tech Competency
  • Bilingual
  • Sales background +

Salary and Benefits
  • $15.00 - $17.00 + per hour based on experience and potential
  • Medical, dental, vision, life, and supplemental insurance available
  • 401 (k) plan; 4% company contribution match
  • Gold's Gym Membership Discount
  • Social team building events and bonding
  • In-office perks, including the good snacks, biweekly breakfast, all you can drink coffee, tea, and more
  • Continual professional development opportunities
  • Day off to celebrate your birthday
  • Generous PTO


Why Us
You could take your talents anywhere. We know that. You know that. So, let's cut to the chase - we're a plaintiff personal injury law firm that started over 20 years ago and has grown into a multi-million-dollar boutique law firm with over 160 team members. We take our clients seriously and fight against big insurance companies trying to screw them over. We are aggressive advocates. We will exhaust every option, every avenue, to get our clients what they deserve. Just look back at our successful history of thousands of clients who we've built relationships with to see the proof.
But what sets us apart? Our commitment to top-tier office culture. Across our six office locations dispersed through central and east Texas, you'll find a team who exceed in excellence in their work ethic, enthusiasm, and commitment to our social contract. It's no wonder we have a high retention of team members. But don't just take our word for it. See what our current team members think

"I really enjoy the warm and friendly atmosphere of working with like-minded and positive colleagues Since starting at DS I have never been happier in my career and would definitely recommend a friend to work at this amazing law firm"

"From the moment I stepped in the office on my first day, I knew something was different about Daniel Stark. I have felt supported, championed, and valued as a person above all else. The opportunities I have been given have all been to sharpen my skills and make me a more well-rounded individual and employee."

"I believe in our mission to help others from being taken advantage of by big insurance & our focus to improve the quality of live for our clients is paramount to me"

"da best"

As much as we want you to sell us on why you're our ideal candidate, we want to sell you on why we think we're your ideal place to work. We may be biased, but Daniel Stark is one of the most rewarding places to develop and grow your professional work experience. Our team gives us 100% and in turn, we invest 100% right back into them.

Our Core Values

Work Hard, Play Hard
We want you to give your 100% in the office AND outside the office. In fact, we encourage you to take 5 days off in a row at least once a year. In addition, we have team member events to bond and play hard together. (Check out the pics/videos of our team adventures on our Facebook page)

Be Remarkable
If we go above and beyond for our clients and team, they will do the same for you. We want people remarking about the work we do, and the high level of quality provided. That is how we know we are giving our 100% - not the bare minimum.

We appreciate those that do remarkable work. We believe everyone should take time to recognize the hard work of those around you It has a huge impact on the health and positivity of our team.

Do It All, Do It Right, Do It Now
Get s**t done The right way, the first time, when it needs to happen. 'Nuff said.

Arms Out, Thumbs Out
Our six offices are filled with positive supportive team members who have your back. We love the team player mentality our team has and seeing how everyone supports and helps each other.

If you're ready to take on a new challenge and make your mark as a strategic member on our New Client Team, we want to hear from you Apply now to join the team and help shape the future of our company.