Field Technical Support Specialist

3 weeks ago

Richmond, United States Carrier Enterprise Full time

2401 Dabney Road, Richmond, Virginia 23230
3517 Aerial Way Dr, Roanoke, Virginia 24018
801 AsHby Avenue, Charleston, West Virginia 25303

Job Title: Field Technical Support Specialist - Variable Refrigerant Flow (VRF) Systems

Location: Richmond location to cover: Richmond, Norfolk, Roanoke and Charleston (WV) markets

Department: Technical Support

Reports To: VRF Sales Manager

At Carrier Enterprise (CE), we proudly distribute industry leading Carrier, Bryant, Payne and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies, and accessories. As a joint venture between Watsco and Carrier, we are part of one of the largest HVAC Distribution Network in North America. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada. We strive to deliver the best products with best-in-class customer service.

Mission: At CE, our associates create an exceptional customer experience by providing innovative solutions to propel business forward. We accomplish this by exemplifying our core values...safety, integrity, teamwork, innovation, service-minded, and community oriented.

Job Summary:

We are seeking a highly skilled and motivated Field Technical Support Specialist to join our team, focusing on Variable Refrigerant Flow (VRF) systems. The successful candidate will provide on-site technical support and troubleshooting for our VRF equipment, ensuring optimal performance and customer satisfaction. This role requires extensive travel to customer sites within Northern Virginia, Washington DC, and Maryland, a deep understanding of HVAC systems, and excellent problem-solving abilities. Note that all maintenance and repair labor will be performed by our customers, with our specialist providing guidance and support.

Key Responsibilities:

On-Site Support:

  • Provide expert technical support and troubleshooting for VRF systems at customer locations.
  • Guide customers through diagnostics and repairs on VRF equipment to ensure optimal performance.
  • Conduct routine inspections to identify potential issues and provide recommendations.
  • Customer Service:
  • Respond promptly to customer inquiries and service requests.
  • Offer professional advice and training to customers on the operation and maintenance of VRF systems.
  • Build and maintain strong relationships with customers to foster trust and satisfaction.

Technical Expertise:

  • Stay updated on the latest VRF technology, industry trends, and best practices.
  • Continuously improve technical knowledge through training and certifications.
  • Provide feedback to the engineering and product development teams based on field experiences.

Documentation and Reporting:

  • Maintain detailed records of service visits, including diagnostics, repairs, and customer interactions.
  • Prepare and submit accurate service reports and documentation in a timely manner.
  • Assist in the development of technical manuals and support documentation.

Collaboration:

  • Work closely with the sales team to support pre-sales activities, including system demonstrations and technical presentations.
  • Collaborate with other technical support specialists to share knowledge and solve complex issues.
  • Assist in training new team members and providing mentorship as needed.

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

Qualifications:

Education: Associate's or bachelor's degree in HVAC, Mechanical Engineering, or a related field. Relevant certifications (e.g., EPA 608, NATE) are a plus.

Experience: Minimum of 3-5 years of hands-on experience with VRF systems or similar HVAC equipment.

Technical Skills:

  • Proficient in diagnosing and troubleshooting HVAC systems, particularly VRF technology.
  • Strong understanding of electrical and refrigeration principles.
  • Ability to read and interpret schematics, wiring diagrams, and technical manuals.

Soft Skills:

  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and manage time effectively.

Physical Requirements:

  • Ability to lift and carry heavy equipment.
  • Comfortable working in various environments, including rooftops and confined spaces.
  • Willingness to travel extensively within Northern Virginia, Washington DC, and Maryland, sometimes on short notice.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Ongoing training and professional development opportunities.
  • Tools provided for fieldwork.

Learn more about our company and team at www.carrierenterprise.com and www.watsco.com

This job description provides a comprehensive overview of the role and expectations for a Field Technical Support Specialist supporting VRF systems. It has been tailored to emphasize in-person support with all labor performed by the customers under the specialist's guidance, specifically within the Northern Virginia, Washington DC, and Maryland regions. The specialist will report directly to the VRF Sales Manager.

EEO

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate based on age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants based on merit, qualifications and competence

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