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Lead Technical Support Specialist

2 months ago

Richmond, Virginia, United States Cynet Systems Full time
Position OverviewRole Summary:
  • Cynet Systems is seeking a Lead Technical Support Specialist.
  • Ideal candidates will possess a minimum of four years of practical experience in supporting a large, varied, and non-technical workforce.
  • This role will provide Tier 2 and Tier 3 support to internal stakeholders on a daily basis, while also serving as a backup for Client Services, offering technical assistance to external clients during peak periods.
  • Responsibilities include acting as a Subject Matter Expert (SME) for relevant systems and ensuring comprehensive and precise documentation for all assigned platforms.
  • Upon gaining familiarity with the operational framework, the selected candidate will propose enhancements and new systems aimed at improving client efficiency and security.
  • The working environment is Agile, fostering collaboration and adaptability.
  • Familiarity with Agile methodologies, Microsoft 365, Jira, and Confluence is preferred.