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Technical Support Professional
2 months ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team at D.A. Davidson & Co. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees, ensuring the smooth operation of our IT systems and infrastructure.
Key Responsibilities- Respond to and resolve technical issues in a timely and professional manner
- Provide technical assistance and support to employees, including troubleshooting and resolving hardware and software problems
- Collaborate with the IT team to identify and implement process improvements and best practices
- Develop and maintain technical documentation and knowledge base
- Participate in on-call rotation and provide after-hours support as needed
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in IT support or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of ITIL v4 Foundations and Service Desk system
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
D.A. Davidson & Co. is a leading financial services firm dedicated to providing exceptional service to our clients and employees. We value diversity, equity, and inclusion and are committed to creating a workplace that is welcoming and inclusive for all.
