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Service Desk Analyst II

2 months ago

Irving, Texas, United States Irving Independent School District Full time
Job Title: Service Desk Analyst II

Join Irving Independent School District as a Service Desk Analyst II and play a vital role in providing exceptional technical support to our staff and students.

Job Summary:

The Service Desk Analyst II will be responsible for providing technical assistance and guidance to users, troubleshooting issues, and escalating complex problems to senior technicians. This role requires excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:
  • Provide technical support and guidance to users via phone, email, and in-person
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Escalate complex problems to senior technicians as needed
  • Document and track technical issues and resolutions
  • Collaborate with other teams to resolve technical issues and improve overall system performance
Requirements:
  • High school diploma or equivalent required
  • 2+ years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong knowledge of technical systems and software
Working Conditions:

The Service Desk Analyst II will work in a fast-paced, dynamic environment with frequent interruptions. The ability to maintain focus and composure under pressure is essential.

This is a full-time position with a competitive salary and benefits package. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.