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Computer Support Specialist

4 months ago

Phoenix, United States Cartwright School District #83 Full time
Position Type:
Information Technology/Specialist

Date Posted:
5/30/2024

Location:
Information Technology Department
Computer Support Specialist

FOUR DAY WORK WEEK FOR SCHOLARS AND EMPLOYEES

Cartwright School District is the second-largest elementary school district in Arizona, with over 14,000 culturally diverse students in Pre-Kindergarten to 8th grade classrooms. We are rated "Highly Performing" by the U.S. Department of Education. We offer a competitive salary, a team-oriented atmosphere, unmatchable staff development and a FOUR-DAY work week

Cartwright School District's motto is "One Team, Una Familia" which reflects our dedication to treating each child as a cherished family member. We are looking for self-motivated and experienced workers with the same dedication.

JOB GOAL
In this position you will be installing, maintaining, and supporting the Districts network devices associated with technology software, hardware, and peripheral equipment. You will also provide technical assistance, either on the phone of in person to all stakeholders

QUALIFICATIONS
  • Two (2) or more years' experience providing information technology customer service both in-person and virtual
  • High school diploma or GED equivalent
  • A+ Certification or equivalent experience

PERFORMANCE RESPONSIBILITIES
  • Provide tier 1 service desk support for physical network related work orders
  • Maintains daily operation of mobile device management (MOM)
  • Responsible for all conference room and board room set ups
  • Performs triage for more complex problems
  • Creates work orders for complex cases, routes the work orders to appropriate staff
  • Provides technical support, troubleshooting, repair and installation of computers, devices, software, and peripherals
  • Responds to calls for assistance; travels to work sites; assesses, diagnoses, analyzes problems and troubleshoots and tests alternative methods for support and connectivity
  • Configures software, hardware, and operating systems. Changes out hardware, software on site or brings into shop when indicated
  • Travels to user sites to install and configure software and hardware to include training users on operations of new equipment and software and troubleshooting reported problems
  • Performs inventory and tracking of all information technology items
  • Maintains files, records and databases of maintenance logs, work orders, supply inventory, materials and tools utilized in the support of the workstations
  • Installs, configures, and maintains peripheral technology equipment
  • Positions in this class typically require stooping, reaching, pulling, lifting, talking, hearing, seeing, and repetitive motions
  • Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
  • Performs other job-related duties and tasks, as assigned

KNOWLEDGE AND SKILLS
  • Demonstrated technical and subject matter knowledge and experience using various technology products and services
  • Knowledge of technical journals and manuals utilized in the installation and maintenance of networked computers and devices
  • Knowledge of operation and maintenance of tools and equipment used in computer installation, repair, and maintenance
  • Skill in performing systems analysis and customizing computer software to meet user needs
  • Skill in installation of operating systems, software, and respective updates and patches
  • Skill in analyzing, diagnosing, troubleshooting, and implementing corrections and solutions for computer systems and problems.
  • Skill in providing support services for a variety of computer operations and hardware to meet user needs
  • Skill in maintaining and repairing technology devices, hardware and software
  • Skill in establishing and maintaining effective working relations with co-workers, vendors, students, parents, the general public, and others having business with the school district
  • Effective communication skills, especially with highly technical concepts
  • Skill in operating a personal computer utilizing a variety of software applications
  • Must possess a valid driver's license and have reliable transportation to carry out site visits as assigned
  • Knowledge of applicable Federal, state, county, and city statutes, rules, regulations, policies, and procedures
  • Knowledge of applicable Cartwright School District and departmental policies and procedures

TERMS OF EMPLOYMENT
REPORTS TO: Assistant Director of Information Technology
LOCATION: District Office
SUPERVISES: NA
CALENDAR: 12 Month
POSITION FTE: 9.5 hours per day
JOB CATEGORY: Classified
BEGINNING SALARY: ESP Salary Schedule C; As approved by the Governing Board
BENEFITS: Benefitted; As approved by the Governing Board
FLSA STATUS: Non-Exempt
DEADLINE FOR APPLICATION: Until filled