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IT Support Specialist
1 month ago
All potential candidates should read through the following details of this job with care before making an application.
LOCATION: Phoenix, AZ
Why we are different…
Talent. Faith. Thrive.
When you join Food for the Hungry (FH), you embrace God’s calling for your life and engage in work that combines your talents and faith. In the same way that FH is committed to unlocking resilience and flourishing in communities around the globe, we are dedicated to creating a workplace where our team members can thrive and grow. We believe every imaginable problem has a solution and that our contributions make a difference. FH continues to re-imagine impactful solutions to respond to the devastation of poverty globally. FH serves millions of the world’s most vulnerable people, helping them overcome poverty and injustice by collaborating with country offices to build resources, capacity, and resilience. Food for the Hungry turns Adversity into Impact. FH has harnessed the power of faith for more than 50 years. Our Heartbeat Christian values permeate throughout the organization.
A successful candidate will have the following:
FH is seeking an IT Support Specialist for our IT Operations department. The qualified candidate will have 1 year of experience with providing tier 1 helpdesk support including but not limited to initial incident troubleshooting, processing account password resets and answering ‘how to’ questions. The top candidate will also have a high school diploma or GED and experience working in a Microsoft Windows and/or Apple Mac environmen.
A vibrant personal relationship with Jesus Christ, a Christian commitment to serving the poor, and in full agreement with FH’s Christian beliefs.
Able to work in a fast-paced team environment and independently with attention to detail.
Able to work in a formal process structured environment and to plan and coordinate work.
Interact with users from different cultures and within all levels of the organization.
Promoting a relational work environment with a focus on customer service.
Excellent analytical and problem-solving skills.
Knowledge of common information technologies and systems.
Understanding of network fundamentals such as TCP/IP, DNS, DHCP, and VPN.
What you’ll do…
As the IT Support Specialist, you will:
Performs initial triage/resolution and or escalation of new service requests in alignment with IT service level standards.
Accurately records, updates and/or closes service requests in the ticket system according to IT service level standards.
Assists with maintaining computer equipment and software license inventories.
Assists with user account administration activities.
Initiates and tracks warranty service repair requests.
Initiates orders for new computer equipment and supplies, tracks shipments and ensures receipt of all equipment, including placement of asset tags.
Packs and ships computer equipment to other FH offices or for virtual employees.
Helps maintain department process documentation for new hires and employee off-boarding.
Assists team members with placement and removal of computer equipment.
Assists with administrative duties and special projects as needed.
Assists with updating training materials and procedures.
Assists by providing administrative support during customer-impacting service issues.
What you’ll get…
Along with competitive pay, FH offers medical, dental, and vision insurance with 100% premiums paid for employees and 50% of premiums paid for dependent coverage. We also provide a great 401k plan with a 6% employer match, vacation and wellness leave, Short-Term and Long-term Disability Insurance, 12 paid company holidays, a corporate incentive plan, and paid time off between Christmas and New Year's.
WOW us
If you’ve got the experience we are looking for - and want to join our mission - apply today We get a lot of resumes; help us get to know you better by following these suggestions: submit a resume and cover letter. In your cover letter, answer the following questions:
Why do you want to work for Food for the Hungry?
Based on what we are looking for, how will you meet the expectations for the role?
Safeguarding Policy
FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the Heartbeat Values and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.
